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Information and Technology - Customer Relation Tender - 106526873

The INTELLECTUAL PROPERTY OF THE PHILIPPINES - TAGUIG CITY has issued a Tender notice for the procurement of a Information and Technology - Customer Relation Management System in the Philippines. This Tender notice was published on 30 Aug 2024 and is scheduled to close on 05 Sep 2024, with an estimated Tender value of PHP 750000.00. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 106526873, while the tender notice number is NP-INT-2408-117 and Registering on the platform.

Procurement Summary

Country: Philippines

Summary: Information and Technology - Customer Relation Management System

Deadline: 05 Sep 2024

Posting Date: 30 Aug 2024

Other Information

Notice Type: Tender

TOT Ref.No.: 106526873

Document Ref. No.: NP-INT-2408-117

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: PHP 750000.00

Purchaser's Detail

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Tender Details

Tender are invited for INFORMATION AND TECHNOLOGY - CUSTOMER RELATION MANAGEMENT SYSTEM
Procurement Mode : Negotiated Procurement - Small Value Procurement (Sec. 53.9)
Classification : Goods
Category : Information Technology
Contract Duration : 1 Year/s
Budget for the Contract : PHP 750, 000.00
Area of Delivery : Metro Manila
Description : Title: Procurement of a Cloud-based Marketing Customer Relations Management (CRM) System Subscription for a period of one year including on-boarding and system integration/testing.
General Requirements of CRM system:
Procurement of a Marketing CRM System Software
1. System Compatibility: 10S/Android/Google/PC system/other that users can access anywhere using the internet browser.
2. System Requirements: The proposed CRM must be a cloud-based solution accessible via modern web browsers (i.e. Edge, Safari, Chrome, Firefox) similar to Facebook.
3. The proposed CRM must be compatible and integrate seamlessly with the existing email system of the IPOPHL which currently uses Google Mail (Gmail)
4. Number of seats: 4 administrators and unlimited seats for access.
Inclusion:
1. Delivery and activation of software subscription
2. Initial configuration, system integration, and testing
3. Onboarding and Training of assigned users for the Marketing CRM
4. Guide users during the go-live implementation of the subscription
5. Guided downloading of the implementation of the subscrip...

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