Implementation of an Omnichannel Contact Center Tender - 138348168

Procurement Summary

Country: Austria

Summary: Implementation of an Omnichannel Contact Center and a Workforce Management Solution for Evn Customer Service

Deadline: 17 Apr 2026

Posting Date: 24 Mar 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 138348168

Document Ref. No.: 202572-2026

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

72000000 - IT services: consulting, software development, Internet and support

Purchaser's Detail

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Tender Details

The project is divided into 2 lots: Lot 1 involves the procurement of an omnichannel contact center solution to replace the existing OpenScape Contact Center (OSCC) and Lot 2 involves the procurement (delivery and implementation) of one Workforce management solution planned to replace the existing duty scheduling system InVision. Lot 1: Implementation of an omnichannel contact center solution for EVN customer service EVN plans to procure (deliver and implement) one Omnichannel contact center solution to replace the existing OpenScape Contact Center (OSCC) Lot 2: Implementation of a workforce management solution for EVN customer service EVN is planning the procurement (delivery and implementation) of one Workforce management solution to replace the existing duty scheduling system InVision. Doc Title: Implementation of an omnichannel contact center and a workforce management solution for EVN customer service Contract Type: services
Document Type: Contract Notice Reference Number: MBI-2603020004 Contract Type: services Doc Title: Implementation of an omnichannel contact center and a workforce management solution for EVN customer service Dispatch Date: 2026-03-23 Publish date: 2026-03-24 Submission Date: 2026-04-17

Documents

 Tender Notice