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Implementation of the New Asksam Architecture (Servicenow) Tender, Luxembourg - 98806273

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STATE INFORMATION TECHNOLOGY CENTER has floated a tender for Implementation of the New Asksam Architecture (Servicenow). The project location is Luxembourg and the tender is closing on 15 Apr 2024. The tender notice number is 157019-2024, while the TOT Ref Number is 98806273. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.

Procurement Summary

Country : Luxembourg

Summary : Implementation of the New Asksam Architecture (Servicenow)

Deadline : 15 Apr 2024

Other Information

Notice Type : Tender

TOT Ref.No.: 98806273

Document Ref. No. : 157019-2024

Competition : ICB

Financier : Self Financed

Purchaser Ownership : Public

Tender Value : Refer Document

Purchaser's Detail

Purchaser : STATE INFORMATION TECHNOLOGY CENTER
Address: rue de Neudorf
Town: Luxembourg
Postal Code: 2220
Attn: State Information Technology Center
Phone: 352 247 71196
Luxembourg
Email :sara.dossantospinto@ctie.etat.lu

Tender Details

The CTIE provides IT services and equipment to administrations and ministries in Luxembourg, including the ITSM Standard ServiceNow platform, here called "AskSAM". The market consists of improving the service and being able to respond to new issues.

Validate business rulesof the project and update the design and definition file

Validate the project's business rules and update the design and definition file.

Installation of the CSM Pro module and upgrade ITSM Pro

This batch consists of the installation of the modules CSM Pro and ITSM sta updatendard to ITSM Pro.

Configuration and implementation based on iterations according to the use cases validated in Lot 1

To evolve the AskSAM architecture towards the chosen target, starting from the current solution, the project consists of 3 implementation cycles. The objective is to adoptan iterative approach for each cycle, collecting feedback from stakeholders.

Doc Title: Implementation of the new AskSAM (ServiceNow) architecture

Contract Type: services
Document Type: Contract Notice
Reference Number: 2400573
Contract Type: services
Authority Type: body-pl
Doc Title: Implementation de la nouvelles architecture AskSAM (ServiceNow)
Dispatch Date: 2024-03-12
Publish Date: 2024-03-15
Submission Date: 2024-04-15