Implementation and Technical Support of an Itsm Tender - 144346867

Procurement Summary

Country: Poland

Summary: Implementation and Technical Support of an Itsm System Supporting it Processes at Pfron

Deadline: 30 Jul 2026

Posting Date: 01 Jul 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 144346867

Document Ref. No.: 452322-2026

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: PLN 6510980.93

CPV Classification

72317000 - Data storage services
48218000 - License management software package
48790000 - Version checker software package

Purchaser's Detail

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Tender Details

Implementation and technical support of an ITSM system supporting IT processes at PFRON 4.1. Subject of the order The subject of the order is the implementation of: 4.1.2. Task No. 1 (basic order) - implementation and launch of the operational one ITSM system in the SaaS service model, meeting the requirements described in the OPZ and the Agreement. Task No. 1 is divided into the following stages: 4.1.2.1. Stage 1 - performing pre-implementation analysis, described in detail in point. from 12.6 to 12.7. Completion time: 1 month from the date of conclusion of the Agreement. 4.1.2.2. Stage 2 - implementation of the ITSM System. A detailed description of the implementation is described in point. from 12.8 to 12.29. Completion deadline: 5 months from the end of Stage No. 1. 4.1.2.3. Stage 3 - The Contractor will conduct workshops for the Ordering Party post-implementation, for each implemented ITSM System module. The date of the workshops will be agreed during Stage No. 2. 4.1.2.4. Stage 4 - production start and provision of support, maintenance and development services for the System. 4.1.2.5.Stage 5 - The Contractor will provide the Ordering Party with complete post-implementation documentation within a maximum of 3 months from the end of Stage 2. 4.2. Task No. 2 (basic order) - provision of support and maintenance services for the ITSM System, for a period of 36 months from completion of Stage 2 (detailed description in Annex No. 1 of the SWZ). 4.3. Order under the option - changes in the configuration of the ITSM System when action is required by the Contractor - up to a maximum of 600 Man-hours. 4...
Document Type: Contract Notice Contract Type: services Estimated Value: 6510980.93 - PLN Authority Type: body-pl-cga Doc Title: Implementation and technical support of an ITSM-class system supporting IT processes at PFRON Dispatch Date: 2026-06-29 Publish Date: 2026-07-01 Submission Date: 2026-07-30

Documents

 Tender Notice