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ICT-CC-02 BREB Call Center Service (Takeover Tender - 149362220

The RURAL ELECTRIFICATION BOARD (REB) has issued a Tender notice for the procurement of a ICT-CC-02 BREB Call Center Service (Takeover, Modernization, Operation and Maintenance of Omnichannel Call Center under the Unified CX (Agentic AI), CDMS and Mobile Application Services.) in the Bangladesh. This Tender notice was published on 18 Sep 2026 and is scheduled to close on 12 Oct 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 149362220, while the tender notice number is BREB/ICT/CC-02/2026-27/002 and Registering on the platform.

Procurement Summary

Country: Bangladesh

Summary: ICT-CC-02 BREB Call Center Service (Takeover, Modernization, Operation and Maintenance of Omnichannel Call Center under the Unified CX (Agentic AI), CDMS and Mobile Application Services.)

Deadline: 12 Oct 2026

Posting Date: 18 Sep 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 149362220

Document Ref. No.: BREB/ICT/CC-02/2026-27/002

Competition: NCB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

Purchaser's Detail

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Tender Details

ICT-CC-02 BREB Call Center Service (Takeover, Modernization, Operation and Maintenance of Omnichannel Call Center under the Unified CX (Agentic AI), CDMS and Mobile Application Services.)
Category: Software programming and consultancy services; Computer and related services; Programming services of packaged software products; Systems and technical consultancy services; Custom software development services; Systems analysis and programming services; System maintenance and support services; Software-related services; Service Provider (Others);
Publication

Date and Time: 17-Sep-2026 23:45

Document last selling /downloading Date and Time: 11-Oct-2026 16:00

Pre - Tender/Proposal meeting StartDate and Time: 20-Sep-2026 15:59

Pre - Tender/Proposal meeting EndDate and Time: 24-Sep-2026 15:59

ClosingDate and Time: 12-Oct-2026 12:00

OpeningDate and Time: 12-Oct-2026 12:00

Last Date and Time for Tender/Proposal SecuritySubmission: 12-Oct-2026 11:00

Documents

Tender Notice

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