Hmrc Enterprise Customer Relationship Management Tender, United Kingdom - 120194142

Procurement Summary

Country : United Kingdom

Summary : Hmrc Enterprise Customer Relationship Management

Deadline : 16 Jun 2025

Other Information

Notice Type : Tender

TOT Ref.No.: 120194142

Document Ref. No. :

Financier : Self Financed

Purchaser Ownership : Public

Tender Value : Refer Document

Purchaser's Detail

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Tender Details

HMRC is commencing work on the Enterprise Customer Relationship Management (E-CRM) Programme, that is aiming to transform the way HMRC works with its customers. The programme is critical to supporting the government's critical aims for HMRC to modernise its systems, improve customer service, and close the Tax Gap. The programme will support delivery of a number of technology products and delivery support services to enable HMRC to provide a 360 view of the customer, rationalise its technology estate, and put it in the best position to leverage all the opportunities of industry leading capabilities and AI tools. A central component to the delivery of this programme is the procurement of a Core Software as a Service (SaaS) CRM solution that will underpin HMRCs Enterprise vision. Additional solutions shall be required in order to supplement and enhance these core capabilities and provide HMRC with the full suite of tools it needs to deliver for the taxpayer. Products HMRC will likely be looking to procure include: • Core CRM Software as a Service Platform, including registration, subscription and customer record management capabilities. • Identity, Verification and Access (IDV&A) software as a service. • Fraud prevention mechanisms. • Secure Digital Exchange & Communication (SDEC) software as a service and document storage. • Architecture and product technical support (vendor specific). These capabilities are intended to form the backbone of HMRCs customer management capabilitie...

Documents

 Tender Notice