Hmrc Customer Relationship Management Tender, United Kingdom - 122988408

Procurement Summary

Country: United Kingdom

Summary: Hmrc Customer Relationship Management

Deadline: 13 Aug 2025

Other Information

Notice Type: Tender

TOT Ref.No.: 122988408

Document Ref. No.:

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

Purchaser's Detail

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Tender Details

As part of the Authority's Enterprise Customer Relationship Management Programme, it is seeking a supplier to provide Software as a Service Customer Relationship Management. There will likely be future procurements for an Intelligent Client Function, System and Service integrators and supplementary software capabilities. The requirement for this procurement covers the following capabilities: • Marketing & Campaign Management • Customer Management • Case Management • Interaction, Channel and Messaging Management • AI • Insights • Reporting & Intelligence • Customer Experience (Customer Portal and App) • Identity, Verification & Authentication • Secure Digital Exchange Communications (SDEC) • Fraud • Data & Integration Management • Operational Management • Knowledge Management • Non-Compliance Management Certain capabilities are required to be delivered on a First Party basis, specific details are provided within the CoP document. Suppliers are also expected to provide an element of professional services to support implementation.

CPV classifications: 48000000 - Software package and information systems72000000 - IT services: consulting, software development, Internet and support

Documents

 Tender Notice