Hiring of Speaker/Trainor for the 1 day Seminar/Workshop on Effective Customer Service... Tender

Procurement Summary

Country : Philippines

Summary : Hiring of Speaker/Trainor for the 1 day Seminar/Workshop on Effective Customer Service for CFO Personnel

Deadline : 23 Jul 2018

Other Information

Notice Type : Tender

TOT Ref.No.: 25001803

Document Ref. No. : 2018-07-063RFQ

Competition : ICB

Financier : Self Financed

Purchaser Ownership : -

Tender Value : Refer Document

Purchaser's Detail

Purchaser : COMMISSION ON FILIPINOS OVERSEAS
ARNEL ESQUILONA SUAL
Procurement Officer
Citigold Center, 1345 Pres. Quirino Avenue cor.
South Superhighway, Paco
Manila
Metro Manila
Philippines 1007
63-2-5524796
63-2-5618317
asual@cfo.gov.ph
Philippines
Email :asual@cfo.gov.ph

Tender Details

Hiring of Speaker/Trainor for the 1 day Seminar/Workshop on Effective Customer Service for CFO Personnel

Request for Quotation (RFQ)



HIRING OF SPEAKER FOR THE SEMINAR-WORKSHOP ON EFFECTIVE CUSTOMER SERVICE FOR CFO PERSONNEL





1. The Commission on Filipinos Overseas invites PhilGEPS registered supplier to apply for the eligibility and to quote the lowest price for the hiring of speaker for the Seminar-Workshop on Effective Customer Service for CFO Personnel on August 25, 2018 (as described in the Scope of Work [Annex -œA-] with the approved budget for the contract (ABC) of Fifty Thousand Pesos (Php 50, 000.00). Price validity shall be for a period not less than forty-five (45) days from quotation.



2. The summary of bidding activities as follows:

ACTIVITIES SCHEDULE

Advertisement / Posting of Invitation to Submit Quotation July 14, 2018

Deadline for Submission and Opening of Bids July 23, 2018; 11:00 AM





3. Proponent must submit at the address given below, together with its Price Quotation and the documents placed in a sealed envelope duly signed by its/his authorized representative:



a. Latest Mayor-s Permit;

b. PhiGEPS Registration;



4. The CFO reserves the right to accept or reject any bid, to annul the bidding process, and to reject all bids at any time prior to contract award, without thereby incurring any liability to the affected bidder or bidders.



5. For Further information, please refer to:



THE BAC SECRETARIAT

C/O: Administrative Finance Division

COMMISSION ON FILIPINOS OVERSEAS

Citigold Center 1345 Pres. Quirino Ave., cor.

OsmeA+/-a Hi-Way Paco, Manila 1007 Philippines

Telephone number 561-8317 / 552-4796

Email: bacsecretariat@cfo.gov.ph



RODRIGO V. GARCIA

OIC, PPRD CFO-BAC Chairman



ANNEX -œA-



SCOPE OF WORK



Winning Bidders shall provide speaker for the Seminar-Workshop on effective customer service for CFO personnel.



SEMINAR-WORKSHOP ON EFFECTIVE CUSTOMER SERVICE

FOR CFO PERSONNEL

Duration: 1 Saturday

9:00 - 6:00 p.m. (August 25)



Objectives:



This one-day seminar-workshop aims to promote a service-oriented mindset and the necessary attitude to meet the specific work objectives and develop a consistent culture that breeds quality among CFO personnel. It also aims to instill the value of the effective use of communication tools and enhance the personal values and professional standards in dealing with work, peers, and clients. It also hopes to enhance social relations among CFO personnel and boost their commitment in providing efficient and effective public service to its clients.



Proposed Program:



I. Customer Service 101

- Thinking Before Acting

- Customer Diplomacy and Etiquette



II. Exceptional Service Exhibition

- Difficult Customer Handling

- Proper Call Protocol Demonstration

- The Executive Walk Display



III. Guided Service Technique Application

- Projecting Poise and Credibility

- Asserting Ideas with Diplomacy

- Exhibiting the Right Conduct Under Pressure



IV. Self-Evaluation and Development

- Office Grooming and Corporate Makeover

- Personality and Confidence Enhancement

- Etiquette Evaluation



VIII. Customer Service Run-through

- Difficult Customer Role-play

- Customer Diplomacy Assessment

- Corporate Runway

- Self-affirmation and Declaration





Benefits:



-c Improved professionalism and excellence on the job

-c Higher confidence and self-esteem when handling authoritative and difficult clients

-c Increased efficiency in handling customer complaints with ease and a higher level of proficiency

-c Increased customer satisfaction because of excellent reception and service



Note: The above-mentioned outline may still be subjected to change based on the agreement between the Resource Speaker and CFO.



Other Requirements:



1. Submission of the curriculum vitae of the speaker

2. Hand-outs and certificates shall be issued prior and after the training, respectively.

3. Pre and post training evaluation of the participants- knowledge about the course

4. Preliminary meeting between the CFO and the speaker before the conduct of the training to tailor fit the seminar based on the needs of the CFO

5. Preferably a Civil Service Accredited and an ISO Certified training institution

6. Post Training Report from the Speaker on the outcome of the Training (including recommendations on how to improve the customer service skills of the participants)

7. Venue and food will be shouldered by the CFO



The said seminar will be attended by the following:



1. All personnel of the Migrant Integration and Education Division (MIED) assigned in Manila Office;

2. Frontline staff from MISD (Jose Quilala, Jr., Christian Castillo, and Anton Romero);

3. Frontline staff from AFD (Ma. Cristina Lajom, Joel Combo, & Allan Escultura);

4. 3 CFO Security Guards; and

5. One representative from PMD, PPRD, and OED





Approved Budget of the Contract: P50, 000.00 (inclusive of tax) for 30 pax





Line Items

Item No.Product/Service NameDescriptionQuantityUOMBudget (PHP)

1Hiring of Speaker for Seminar on Customer ServiceHiring of Speaker for the Seminar-Workshop on Effective Customer Service for CFO Personnel1Lot50, 000.00

Closing Date : 2018-07-23

Documents

 Tender Notice