Hiring Research, Service Design and Ux Expertise Tender - 145672776

Procurement Summary

Country: Netherlands

Summary: Hiring Research, Service Design and Ux Expertise

Deadline: 14 Sep 2026

Posting Date: 22 Jul 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 145672776

Document Ref. No.: 506306-2026

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: EUR 3000000

CPV Classification

79620000 - Supply services of personnel including temporary staff

Purchaser's Detail

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Tender Details

Quantitative researcher Qualitative research & Service design (SD) User Experience Design (UX) In recent years, there has been a clear increase within the municipality of The Hague in the use of expertise in the field of research (qualitative and quantitative), service design and User Experience design (also called UX). These disciplines are increasingly used to improve municipal services and gain insight into the needs of residents, entrepreneurs, visitors and others staff. Although the municipality has knowledge and expertise in these fields, demand now exceeds the available internal capacity. This need is expected to increase further in the coming years. The municipality of The Hague chooses therefore for a municipality-wide framework agreement for the temporary use (hiring) of this specialist expertise. This allows the municipality to have appropriate expertise in a flexible, efficient and future-proof manner. The Assignment is divided into 3 plots: Lot 1: Quantitative research Lot 2: Qualitative research & Service design (SD) Lot 3: User Experience Design (UX) Quantitative research focuses on collecting, analyzing and interpreting data to gain insight into the quality of municipal services and the experiences of residents, entrepreneurs and employees. The results are used to monitor developments, identify opportunities for improvement and measure the effects of changes...
Document Type: Contract Notice Reference Number: 1787f4fd-03b7-4476-93ac-27319fea4aad Contract Type: services Estimated Value: 3000000 - EUR Authority Type: la Doc Title: Inhuur van Onderzoeks-, Service Design- en UX‑Expertise Dispatch Date: 2026-07-20 Publish Date: 2026-07-22 Submission Date: 2026-09-14

Documents

 Tender Notice