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The MINISTRY OF INDUSTRY, COMMERCE AND MSMES has issued a Tender notice for the procurement of a Hiring Consulting Services for Technical Assistance in the Preparation of the Customer Journey Map and the Evaluation of Tools to Improve Customer Service. in the Dominican Republic. This Tender notice was published on 07 Apr 2026 and is scheduled to close on 20 Apr 2026, with an estimated Tender value of DOP 1298000. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 139081203, while the tender notice number is MICM-DAF-CM-2026-0046 and Registering on the platform.
Procurement Summary
Country: Dominican Republic
Summary: Hiring Consulting Services for Technical Assistance in the Preparation of the Customer Journey Map and the Evaluation of Tools to Improve Customer Service.
Deadline: 20 Apr 2026
Posting Date: 07 Apr 2026
Other Information
Notice Type: Tender
TOT Ref.No.: 139081203
Document Ref. No.: MICM-DAF-CM-2026-0046
Competition: ICB
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: DOP 1298000
Purchaser's Detail
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Email: Login to see tender_detailsLogin to see details Tender Details Hiring Consulting Services for Technical Assistance in the Preparation of the Customer Journey Map and the Evaluation of Tools to Improve Customer Service. Documents
procedure: Minor Purchases Phase: Presentation of offers contract: Services Publication of the call notice: 2 hours of elapsed time (04/06/2026 17:10:04(UTC-04:00) Georgetown, La Paz, Manaus, San Juan) Presentation of clarifications to the Document of Conditions / Technical Specifications / Terms of Reference: 6 days to finish (04/13/2026 13:35:00(UTC-04:00) Georgetown, La Paz, Manaus, San Juan) Maximum period to issue Issuance of Circulars, Amendments and/or Addenda: 8 days to finish (04/15/2026 16:47:00(UTC-04:00) Georgetown, La Paz, Manaus, San Juan) Presentation of Economic Offer: 13 days to finish (04/20/2026 10:00:00(UTC-04:00) Georgetown, La Paz, Manaus, San Juan) Economic Offer Opening: 13 days to finish (04/20/2026 11:00:00(UTC-04:00) Georgetown, La Paz, Manaus, San Juan) Notification of arithmetic errors, request for economic clarifications and request for correction of guarantee of seriousness of the offer: 24 days to complete (05/01/2026 13:00:00(UTC-04:00) Georgetown, La Paz, Manaus, San Juan) Acceptance of corrections of arithmetic errors and response to clarifications: 05/11/2026 13:00:00 ((UTC-04:00) Georgetown, La Paz, Manaus, San Juan) Period to correct the guarantee of seriousness of the offer: 12/05/2026 16:00:00 ((UTC-04:00) Georgetown, La Paz, Manaus, San Juan) Award Deed: 05/15/2026 4:00 PM ((UTC-04:00) Georgetown, La Paz, Manaus, San Juan) Notice...
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