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Hiring Consulting to Design and Implement Tender - 132321569

The MINISTRY OF INDUSTRY, COMMERCE AND MSMES has issued a Tender notice for the procurement of a Hiring Consulting to Design and Implement a Customer Journey Map and Evaluation of Tools to Improve Customer Service in the Dominican Republic. This Tender notice was published on 19 Dec 2025 and is scheduled to close on 19 Jan 2026, with an estimated Tender value of DOP 1500000. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 132321569, while the tender notice number is MICM-DAF-CM-2025-0194 and Registering on the platform.

Procurement Summary

Country: Dominican Republic

Summary: Hiring Consulting to Design and Implement a Customer Journey Map and Evaluation of Tools to Improve Customer Service

Deadline: 19 Jan 2026

Posting Date: 19 Dec 2025

Other Information

Notice Type: Tender

TOT Ref.No.: 132321569

Document Ref. No.: MICM-DAF-CM-2025-0194

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: DOP 1500000

Purchaser's Detail

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Tender Details

Hiring Consulting to Design and Implement a Customer Journey Map and Evaluation of Tools to Improve Customer Service
procedure: Minor Purchases contract: Services Expected publication date of the call notice: 2 hours ago (12/18/2025 17:00:20(UTC-04:00) Georgetown, La Paz, Manaus, San Juan) Presentation of clarifications to the Terms and Conditions / Technical Specifications / Terms of Reference: 14 days left (02/01/2026 18:00:00(UTC-04:00) Georgetown, La Paz, Manaus, San Juan) Maximum deadline to issue Circulars, Amendments and/or Addenda: 24 days left (01/12/2026 13:30:00(UTC-04:00) Georgetown, La Paz, Manaus, San Juan) Presentation of Economic Offer: 01/19/2026 09:00:00 ((UTC-04:00) Georgetown, La Paz, Manaus, San Juan) Opening of the Economic Envelope: 01/19/2026 10:00:00 ((UTC-04:00) Georgetown, La Paz, Manaus, San John) ProcedureProfile_DGCP-01-ComprasMenores_Consulta_Schedule_FinalSpecificationsPublishingDateEstimate: 09/02/2026 16:00:00 ((UTC-04:00) Georgetown, La Paz, Manaus, San John) ProcedureProfile_DGCP-01-ComprasMenores_Consulta_Schedule_DeliveryExecutionStartDate: 11/02/2026 16:00:00 ((UTC-04:00) Georgetown, La Paz, Manaus, San Juan) ProcedureProfile_DGCP-01-ComprasMenores_Consulta_Schedule_TechnicalAndEconomicAppraisalDate: 02/12/2026 16:00:00 ((UTC-04:00) Georgetown, La Paz, Manaus, San Juan) Award Act: 02/17/2026 11:00:00 ((UTC-04:00) Georgetown, La Paz, Manaus, San Juan) Award Notification: 02/17/2026 16:00:00 ((UTC-04:00) Georgetown, La Paz, Manaus, San John) Constitution of Guarantee...

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