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Hiring of Call Center Service (Software & Agent) Tender - 137186889

The TITAS GAS TRANSMISSION & DISTRIBUTION PLC has issued a Tender notice for the procurement of a Hiring of Call Center Service (Software & Agent) for TGTDPLC in the Bangladesh. This Tender notice was published on 05 Mar 2026 and is scheduled to close on 16 Mar 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 137186889, while the tender notice number is and Registering on the platform.

Procurement Summary

Country: Bangladesh

Summary: Hiring of Call Center Service (Software & Agent) for TGTDPLC

Deadline: 16 Mar 2026

Posting Date: 05 Mar 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 137186889

Document Ref. No.:

Competition: NCB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

Purchaser's Detail

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Tender Details

Project Name : Not applicable
Information for Tenderer/Consultant: Eligibility of Consultant : 1. Updated Income Tax Clearance Certificate (with TIN number).
2. Updated valid BIN (Business Identification Number) Registration / License must be submitted.
3. The tenderer must have at least 10 (ten) years of continuous experience in operating Call Center shifting/24-hour operations for Government / Semi-Government / Autonomous / Foreign Mission / International Organization / Multinational Company / Renowned Institutions. A satisfactory performance certificate from the client organization must be submitted with the tender. In this case, work order / contract agreement / notification of award alone will not be accepted. The tenderer must also submit experience certificates for at least 02 (two) completed works related to call center operations with a minimum service value of BDT 45, 00, 000 (Forty-five lakh taka) excluding VAT each.
4. Financial capacity to execute work worth BDT 80, 00, 000 (Eighty lakh taka) must be supported by audited financial reports.
5. Latest VAT return submission proof must be provided.
6. The tenderer must be a member of Bangladesh Association of Contact Centre & Outsourcing (BACCO).
7. The tenderer must possess a Call Center License issued by Bangladesh Telecommunication Regulatory Commission (BTRC).
8. The tenderer must be a member of Bangladesh Association of Software and Information Services (BASIS).
9. ISO 9001:2015 a...

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