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TECHNOLOGY AND INNOVATION has floated a tender for Government of Alberta Service Desk. The project location is Canada and the tender is closing on 06 Feb 2024. The tender notice number is TI-TSO-ITP-27-2024, while the TOT Ref Number is 95144164. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : Canada
Summary : Government of Alberta Service Desk
Deadline : 06 Feb 2024
Other Information
Notice Type : Tender
TOT Ref.No.: 95144164
Document Ref. No. : TI-TSO-ITP-27-2024
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : Refer Document
Purchaser's Detail
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Login to see detailsTender Details
The Government of Alberta (GOA) is seeking a contractor to deliver the next evolution of its GOA Service Desk, including VIP User enhanced Services.The GOA-s BERNIE system (ServiceNOW) and Cxone (NICE) phone system will be used by the successful Proponent with no integration to other third party systems or products. As well, the successful Proponent will not be permitted to duplicate any of the GOA-s data in other third party systems or solutions.The GOA intends to contract with the successful Proponents for a period of 7 years. The GOA anticipates the Effective Date will be July 1, 2024 and the Commencement Date will be January 1, 2025. The GOA will confirm the actual Effective Date and Commencement Date for Services when finalizing the Contracts. The GOA may extend the Contract for one or more periods of up to three (3) years, under the same terms and conditions including pricing.
Solicitation Number : TI-TSO-ITP-27-2024
Solicitation Type : Negotiated Request For Proposal
Closing Date : 02/06/2024 02:00:59 PM Alberta Time
Agreement Type : NWPTA/TILMA & CFTA & CETA & TCA & CPTPP & WTO GPA
Commodity Codes : D316B: Telecommunications Network Services
D301A: Computer and Data Processing Services
D302AAH: Informatics Professional and Consulting Services - Maintenance Operations, Support
D302A: Informatics Professional Services
D302AAI: Informatics, Professional and Consulting Services - Network Planning, Design, Implementation, Management, Etc.
D301C: Computer Services, Not Elsewhere Specified
Category : Services
Response Submission :
See nRFP for Response submission requirements.
Documents
Procurement Documents for Canada
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