Gov Voice Tender in United Kingdom - 142327637

Procurement Summary

Country: United Kingdom

Summary: Gov Voice

Deadline: 23 Jun 2026

Posting Date: 30 May 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 142327637

Document Ref. No.: PRJ_6648

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

48512000 - Interactive voice response software package
48517000 - IT software package

Purchaser's Detail

Name: Login to see tender_details

Address: Login to see tender_details

Email: Login to see tender_details

Login to see details

Tender Details

The Gov Voice programme, led by the Department for Science, Innovation and Technology, is focused on establishing a cross-government, AI-enabled voice capability to modernise how citizens interact with public sector contact services. It centres on deploying generative AI voice technology as a core component of a more integrated and consistent approach to service delivery across organisations. A key aim of the programme is to enhance the overall citizen experience by enabling automated handling of routine enquiries. This approach is designed to reduce wait times, improve accessibility, and provide quicker resolutions for common queries, supporting a more responsive interface with government services. Alongside these user benefits, the programme introduces a reusable and scalable platform that can be adopted across multiple organisations. By providing a centrally assured solution, it reduces duplication of effort and enables a more efficient, coordinated model for delivering voice-based services at scale. Crucially, while led centrally, Gov Voice is intended to be applicable across the whole public sector landscape, enabling adoption by central government departments, local government organisations, and Arm's Length Bodies (ALBs) to provide a consistent, interoperable voice capability that can operate securely within government environments and scale across multiple services.
Notice identifier : 2026/S 000-051014
CPV classifications: 48512000 - Interactive voice respons...

Documents

 Tender Notice