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New Jersey Council has floated a tender for Google Workspace Support Service. The project location is USA and the tender is closing on 18 Apr 2024. The tender notice number is SW-82153, while the TOT Ref Number is 99365499. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : USA
Summary : Google Workspace Support Service
Deadline : 18 Apr 2024
Other Information
Notice Type : Tender
TOT Ref.No.: 99365499
Document Ref. No. : SW-82153
Competition : ICB
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : Refer Document
Purchaser's Detail
Purchaser : New Jersey Council
280 Grove Street Room 202.Jersey City, NJ
USA
Tender Details
Tenders are invited for Google Workspace Support Service
Vendor needs to provide google workspace support service.
- Provide ongoing training and support for the Google Workspace subscription and other Google Cloud Platform services.
- Provide general technical support for ongoing Google Workspace user and administrator issues, by phone and email, and via a remote support function.
- Ensure timely responses to support requests through a service level agreement.
- Provide a system for customer tracking of support tickets.
- Escalate issues that require further support to priority Google support channels, with no caps on the number of support requests.
- Provide a single point-of-contact for account and product support.
Documents
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