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DEPT OF DEFENSE | DEFENSE HEALTH AGENCY (DHA) has floated a tender for Global Nurse Advice Line - Next Generation (Gnal-Ng). The project location is USA and the tender is closing on 15 Aug 2025. The tender notice number is HT0011-25-R-0044, while the TOT Ref Number is 122684809. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country: USA
Summary: Global Nurse Advice Line - Next Generation (Gnal-Ng)
Deadline: 15 Aug 2025
Other Information
Notice Type: Tender
TOT Ref.No.: 122684809
Document Ref. No.: HT0011-25-R-0044
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
Purchaser's Detail
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Login to see detailsTender Details
Description
The GNAL-NG is a service available to eligible Military Health System (MHS) beneficiaries. The GNAL-NG contractor provides access to telehealth registered nurses for triage services, self-care advice, and general health inquiries 24 hours a day, 7 days a week. The contractor also provides customer service and care coordination services, including provider locator support, specified Military Medical Treatment Facility (MTF) appointing services including patient demographic verification and updates, Active-Duty Service Member (ADSM) urgent care referral submissions, and customized MTF transfers to support MTF capabilities.
Active Contract Opportunity
Notice ID : HT0011-25-R-0044
Related Notice : HT0011-24-RFI-0196
Department/Ind. Agency : DEPT OF DEFENSE
Sub-tier : DEFENSE HEALTH AGENCY (DHA)
Office: DEFENSE HEALTH AGENCY
General Information
Contract Opportunity Type: Solicitation (Updated)
Updated Published Date: Jul 14, 2025 03:53 pm EDT
Original Published Date: Apr 25, 2025 10:56 am EDT
Updated Date Offers Due: Aug 15, 2025 04:00 pm EDT
Original Date Offers Due: May 22, 2025 04:00 pm EDT
Inactive Policy: 15 days after date offers due
Updated Inactive Date: Aug 30, 2025
Original Inactive Date: Jun 06, 2025
Initiative: None
Classification
Original Set Aside:
Product Service Code: Q401 - MEDICAL- NURSING
NAICS Code: 621999 - All Other Miscellaneous Ambulatory Health Care Services
Place of Performance: VA 22042 USA
Documents
HT0011-25-R-0044_GNAL-NG_0010-Conformed-Copy.pdf
HT0011-25-R-0044_GNAL-NG_0010.pdf
Attachment-24-Clarification-on-Questions-and-Answe.xlsx
Attachment-23-Monthly-Calls-Encounter-Data.xlsx
Attachment-21-CDRL-A022-URAC-Accreditation-Versi.pdf
Attachment-1-Performance-Work-Statement-PWS-A001.docx
HT0011-25-R-0044_GNAL-NG_0009-Conformed-Copy.pdf
HT0011-25-R-0044_GNAL-NG_0009.pdf
Attachment-22-Revised-Responses-to-URAC-Accreditat.xlsx
Attachment-21-CDRL-A022-URAC-Accreditation.pdf
Attachment-1-Performance-Work-Statement-PWS-A0009.docx
HT0011-25-R-0044_GNAL-NG_0008.pdf
HT0011-25-R-0044_GNAL-NG_0007-Conformed-Copy.pdf
HT0011-25-R-0044_GNAL-NG_0007.pdf
HT0011-25-R-0044_GNAL-NG_0006-Conformed-Copy.pdf
HT0011-25-R-0044_GNAL-NG_0006.pdf
Attachment-20-Clarification-on-Call-Data-Question.xlsx
HT0011-25-R-0044_GNAL-NG_0005-Conformed-Copy.pdf
HT0011-25-R-0044_GNAL-NG_0005.pdf
Attachment-1-Performance-Work-Statement-PWS-A0005.docx
HT0011-25-R-0044_GNAL-NG_0004_Conformed-Copy.pdf
HT0011-25-R-0044_GNAL-NG_0004.pdf
Attachment-18-Monthly-Volume-and-AHT-V2.xlsx
Attachment-19-Clarification-on-Previous-Answers.xlsx
Attachment-17-Additional-Questions-Answers-345.xlsx
HT0011-25-R-0044_GNAL-NG_0003-Conformed-Copy.pdf
HT0011-25-R-0044_GNAL-NG_0003.pdf
Attachment-1-Performance-Work-Statement-PWS-A0003.docx
HT0011-25-R-0044_GNAL-NG_0002-Conformed-Copy.pdf
HT0011-25-R-0044_GNAL-NG_0002.pdf
Attachment-5-GNAL-Price-Sheet_0002.xlsx
HT0011-25-R-0044_GNAL-NG_0001.pdf
Attachment-15-Questions_Answers-GNAL-NGA0001.xlsx
Attachment-3-CDRL-Portfolio-CDRLs-A001-A021-A.pdf
Attachment-1-Performance-Work-Statement-PWS-A0001.docx
Attachment-2-Quality-Assurance-Surveillance-Plan.docx
Attachment-16-Past-Performance-QuestionnaireA0001.docx
Attachment-6-Small-Business-Commitment-PlanA0001.docx
Attachment-15-Questions-_Answers.xlsx
Attachment-4-Wage-Determination-No.pdf
Attachment-3-CDRL-Portfolio-CDRLs-A001-A021.pdf
HT0011-25-R-0044-GNAL-NG-RFP.pdf
Attachment-1-Performance-Work-Statement-PWS.docx
Attachment-8-PII-PHI-Federal-Information-Require.pdf
Attachment-9-DoD-Business-Associate-Agreement.pdf
Attachment-6-Small-Business-Commitment-Plan.docx
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