Future Notice: Customer Relationship Management Tender - 75985309

Procurement Summary

Country: United Kingdom

Summary: Future Notice: Customer Relationship Management System

Deadline: 08 Dec 2023

Posting Date: 12 Dec 2022

Other Information

Notice Type: Tender

TOT Ref.No.: 75985309

Document Ref. No.: DEC420786

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

72000000 - IT services: consulting, software development, Internet and support

Purchaser's Detail

Name: Login to see tender_details

Address: Login to see tender_details

Email: Login to see tender_details

Login to see details

Tender Details

The Combined Authority is investing in technology to transform how it, and its Local Authority partners, support businesses and individuals with support and funding. The system must sit within the Microsoft Architecture (as per the Combined Authority-s position as a Microsoft House) to support interoperability of systems and ease of use for employees.
Title: Customer Relationship Management System
OCID: ocds-h6vhtk-038b4f
Published by: West Yorkshire Combined Authority
Authority ID: AA28341
Publication Date: 08/12/2022
Deadline Date:
Deadline Time:
Notice Type: Prior Information Notice
Has Documents: No
Has SPD: No
Abstract: Open tender for a new Customer Relationship Management (CRM) system to manage the effective delivery of the Combined Authority-s support to businesses and individuals.The primary objectives of the new system are to:• Provide businesses and individuals with an excellent customer service• Provide coordinated support to businesses and individuals through the sharing of appropriate information between the proposed system, and those used by the five West Yorkshire Local Authorities.• Integrate with existing Combined Authority Microsoft applications to ensure ease of use for officers.• Use integrations with other internal and external datasets to improve data quality, segmentation and targeting, marketing and customer communications.• Provide the Combined Authority with administrative and development co...
[Disclaimer: This is Prior Information Notice so no specific deadline was given hence we have added 1 year from the date of posting.]

Documents

 Tender Notice