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WEST YORKSHIRE COMBINED AUTHORITY has floated a tender for Future Notice: Customer Relationship Management System. The project location is United Kingdom and the tender is closing on 08 Dec 2023. The tender notice number is DEC420786, while the TOT Ref Number is 75985309. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : United Kingdom
Summary : Future Notice: Customer Relationship Management System
Deadline : 08 Dec 2023
Other Information
Notice Type : Tender
TOT Ref.No.: 75985309
Document Ref. No. : DEC420786
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : Refer Document
Purchaser's Detail
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Login to see detailsTender Details
The Combined Authority is investing in technology to transform how it, and its Local Authority partners, support businesses and individuals with support and funding. The system must sit within the Microsoft Architecture (as per the Combined Authority-s position as a Microsoft House) to support interoperability of systems and ease of use for employees.
Title: Customer Relationship Management System
OCID: ocds-h6vhtk-038b4f
Published by: West Yorkshire Combined Authority
Authority ID: AA28341
Publication Date: 08/12/2022
Deadline Date:
Deadline Time:
Notice Type: Prior Information Notice
Has Documents: No
Has SPD: No
Abstract: Open tender for a new Customer Relationship Management (CRM) system to manage the effective delivery of the Combined Authority-s support to businesses and individuals.The primary objectives of the new system are to:• Provide businesses and individuals with an excellent customer service• Provide coordinated support to businesses and individuals through the sharing of appropriate information between the proposed system, and those used by the five West Yorkshire Local Authorities.• Integrate with existing Combined Authority Microsoft applications to ensure ease of use for officers.• Use integrations with other internal and external datasets to improve data quality, segmentation and targeting, marketing and customer communications.• Provide the Combined Authority with administrative and development co...
[Disclaimer: This is Prior Information Notice so no specific deadline was given hence we have added 1 year from the date of posting.]
Documents
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