Fulfilment Services for the Salvation Army Tender - 128421168

Procurement Summary

Country: United Kingdom

Summary: Fulfilment Services for the Salvation Army

Deadline: 30 Oct 2025

Posting Date: 18 Oct 2025

Other Information

Notice Type: Tender

TOT Ref.No.: 128421168

Document Ref. No.: FUND-SUPP-FUL-17102025

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

64000000 - Postal and telecommunications services
66170000 - Financial consultancy, financial transaction processing and clearing-house services

Purchaser's Detail

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Tender Details

The Salvation Army is seeking expressions of interest from established providers for the provision of comprehensive fulfilment services to support our fundraising campaigns.
Scope of Services
We require a partner capable of delivering the following core services to high standards:
• Postal Response Handling: Receive, sort, and process up to 30, 000 donations per day, including all payment types (cash, credit/debit cards, cheques).
• Financial Processing: Ensure all donations are processed and banked within strict timeframes (non-cash within 1 day, cash within 2 days).
• Banking Accuracy: Achieve 100% accuracy in banking and processing of credit/debit card donations.
• Data Processing & Downloads: Provide accurate banking data and images by noon on day 3, with daily downloads available via secure platforms.
• Secure Banking Collection: Daily collections during campaign peaks, with flexibility based on volume.
• Exception & Query Handling: Timely management of whitemail, query letters, and exception items, with daily returns and fulfilment within 3 business days.
• Reporting: Deliver accurate campaign, media, and finance reports daily and weekly as required.
• Archiving: Secure storage of hard copies of processed response forms in line with our archiving requirements.
• Client Query Handling: Respond to all queries within 24 hours, with prompt handling of emails and calls.
• Ac...
Location Of Contract : United Kingdom

Industry : Postal and telecommunications services - 64000000 Financial consultancy, financial transaction processing and clearing-house services - 66170000

Published Date : 17 October 2025

Closing Date : 30 October 2025

Documents

 Tender Notice