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The AMERICAN BATTLE MONUMENTS COMMISSION has issued a Tender notice for the procurement of a Freshworks Licenses, Implementation, and Maintenance in the USA. This Tender notice was published on 17 Jun 2026 and is scheduled to close on 10 Jul 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 143442844, while the tender notice number is 377372 and Registering on the platform.
Procurement Summary
Country: USA
Summary: Freshworks Licenses, Implementation, and Maintenance
Deadline: 10 Jul 2026
Posting Date: 17 Jun 2026
Other Information
Notice Type: Tender
TOT Ref.No.: 143442844
Document Ref. No.: 377372
Competition: ICB
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
Purchaser's Detail
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Login to see detailsTender Details
This is a combined synopsis/solicitation for commercial products or commercial services prepared in accordance with part 12. This announcement constitutes the only solicitation. Offers are being requested and a separate written solicitation will not be issued.
Solicitation number 337372 is issued as a request for quotation (RFQ) for a consolidated, cloud-based Commercial-Off-The-Shelf (COTS) Freshworks enterprise service management (ESM) platform, or equal, to replace its existing ITSM solution and implement standardized customer and enterprise case management capabilities across the agency.
The solution must support approximately 550 internal users and designated agents, public media and historical service inquiries, and enable consistent intake, routing, Service Level Agreement (SLA) management, reporting, automation, and role-based access control. The platform must integrate with Microsoft 365 E5 and Microsoft Entra ID, support secure public-facing intake where required, and provide enterprise-grade auditability and data governance.
This requirement is issued on a brand name, or equal, basis for the Freshworks platform. ABMC has determined that limiting competition is appropriate and the supporting rationale is documented and maintained in the contract file.. See attached Performance Work Statement for complete details.
This acquisition is not set-aside for small business concerns. This solicitation incorporates provisions and clauses by
reference. The full text of provisions and clauses may be accessed electronically at www.acquisition.gov.
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Questions are due no later than end of day, Tuesday, June 23, 2026. Questions submitted after this date may be considered; however, the Government does not guarantee a timely response.
Quotes are due no later than end of day...
Notice ID: 377372
Department/Ind. Agency: american battle monuments commission
Sub-tier: american battle monuments commission
Office: abmc
Product Service Code: da10 - it and telecom - business application/application development software as a service
NAICS Code: 518210 - Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
Inactive Dates: dec 31, 2026
Inactive Policy: manual
Documents
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