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The HEILIGHARTZIEKENHUIS LIER has issued a Tender notice for the procurement of a Framework Agreement for the Renewal, Support and Maintenance of the Current Alcatel Telephone Exchange in the Belgium. This Tender notice was published on 12 Nov 2025 and is scheduled to close on 09 Dec 2025, with an estimated Tender value of EUR 500000.00. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 130007581, while the tender notice number is 750615-2025 and Registering on the platform.
Procurement Summary
Country: Belgium
Summary: Framework Agreement for the Renewal, Support and Maintenance of the Current Alcatel Telephone Exchange
Deadline: 09 Dec 2025
Posting Date: 12 Nov 2025
Other Information
Notice Type: Tender
TOT Ref.No.: 130007581
Document Ref. No.: 750615-2025
Competition: ICB
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: EUR 500000.00
CPV Classification
64214200 - Telephone switchboard servicesPurchaser's Detail
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Login to see detailsTender Details
The Heilig Hart Ziekenhuis Lier wishes to proceed with the tender for the renewal, support and maintenance of the current Alcatel Oxe with Crystal Gateway.
The current setup is a hybrid-cloud setup.
Both analog and digital lines are still in use.
Further use is made made from both fixed and DECT telephones. The latter use both rBS dect antennas and xBS dect antennas.
Mobicall alarm servers are used for reporting alarms.
We also work with Alcatel Visual Automated Attendant (VAA), Alcatel Contact Centers, Audio codes SBCs and Teams Direct Routing.
The assignment consists of:
- switch to a redundant setup completely on-prem
- provide maintenance on both telephone exchanges and Mobicall alarm servers.
- to provide support for both telephone exchanges and Mobicall alarm servers.
- carrying out the necessary updates on both telephone exchanges and Mobicall alarm servers.
- partial switch to Teams direct routing
- determining the replacement period + replacing the current emergency batteries if necessary
- management via a dynamic licensing model
- price list for telephones to replace existing devices
If necessary, redundancy must be provided.
Framework Agreement for the Renewal, support and maintenance of the current Alcatel phone center...
Document Type: Contract Notice
Reference Number: PPP0ZV-305/5207/2025-042
Contract Type: services
Estimated Value: 500000.00 - EUR
Authority Type: pub undert
Doc Title: Framework agreement for the Renewal, support and maintenance of the current Alcatel telephone exchange
Dispatch Date: 2025-11-10
Publish Date: 2025-11-12
Submission Date: 2025-12-09
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