Framework Agreement for the Provision of Technical Tender - 139510838

Procurement Summary

Country: Czech Republic

Summary: Framework Agreement for the Provision of Technical Support and Development Ma Zdraví Na Klik

Deadline: 28 Apr 2026

Posting Date: 14 Apr 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 139510838

Document Ref. No.: N006/26/V00010256

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

72261000 - Software support services
72263000 - Software implementation services
72265000 - Software configuration services
72268000 - Software supply services
72267000 - Software maintenance and repair services
72262000 - Software development services

Purchaser's Detail

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Tender Details

The subject of this small-scale public contract is the provision of technical support, the necessary legislative rights and the development of the Zdrav na klik mobile application for the borrower's communication with VoZP for 4 years in the following scope: I. Technical support services and necessary legislative rights mobiln aplikace (MA) Zdrav na klik v prosted App Store a Google Play (Stores) a) Upload new version of MA Zdrav na klik b) Realizace nezbytnch legislativnch prav (update) MA Zdrav na klik c) Aktualizace informac o MA Zdrav na klik ve Stores d) Provided bilingual description of MA Zdrav na klik (Etina, English) e) Reaction to a click rated MA Zdrav by the client f) Professional technical cooperation with clients in Stores g) Consultation and analysis of technical problems h) Correction of incidents (errors) reported by help Helpdesk/Service Desk i) Once (1) during the validity of the terms of the agreement, a complete redesign of MA Zdrav na klik was carried out in the range of up to 16 hunting days (MD) according to the Client j) Once (1) per calendar year minor graphic changes MA Zdrav na klik in the range of up to 4 hunting days (MD) and that gradually as needed. The minimum single-use income is 0.5 per day k) Hotline on working days from 08:00 to 16:00 l) Service Level Agreement (according to the SLA) is divided into: i. Urgent (Critical) incident response within 2 hours, resolved within 24 hours ii. Incident with college response priority within 4 hours, usually within 48 hours iii. Incident with normal response priority within 24 hours, resolved within 2 weeks iv. Incident with a low priority response within 48 hours, extended to the time of the nearest planned deployment new version of the Zdrav na klik mobile application II. Supplier will operate its own tool for one ticket (incident), to which access is restricted for the Client's subordinates, or ensure at its own expense that its own tool for recording and issuing a ticket is connected to t...
Current status of ZP: Not completed Division into parts: No ZP identifier on the contracting authority's profile: P26V00010256 Type of entry procedure: Open call Procurement specifications: open call Kind of: Public contract for services Date of publication of ZP on the profile: 04/13/2026 09:55 AM Code from the CPV dial: 72261000, 72263000, 72265000, 72268000, 72267000, 72262000 Name from the CPV codebook: Software support Course title: Software support Text field for the description of the place of fulfillment: Drahobejlova 1404/4, Libeň, 190 00 Prague 9 Code from the NIPEZ code: 72261000-2 Name from the NIPEZ codebook: Software support Main place of performance: Software support

Documents

 Tender Notice