Fpac Tier 1 Tier 2 Service Desk and it Service Tender - 141635840

Procurement Summary

Country: USA

Summary: Fpac Tier 1 Tier 2 Service Desk and it Service Management Support Notice of Intent to Compete under Usda Stratus Pool 2 Small Business Track

Deadline: 19 Jun 2026

Posting Date: 20 May 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 141635840

Document Ref. No.: 12314426Q0115

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

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Tender Details

SPECIAL NOTICE
Subject: FPAC Tier 1 & Tier 2 Service Desk and IT Service Management Support - Notice of Intent to Compete Under USDA STRATUS Pool 2 Small Business Track
Agency: U.S. Department of Agriculture (USDA)
Mission Area: Farm Production and Conservation (FPAC)
Office: Office of Contracting and Procurement (OCP)
The U.S. Department of Agriculture (USDA), Farm Production and Conservation (FPAC) Mission Area, is finalizing its acquisition approach for a forthcoming requirement that will provide end‑to‑end management and delivery of Tier 1 and Tier 2 Service Desk (SD) services. This effort includes full lifecycle handling of Service Requests (SRs), Incident Management, and support to Problem Management strategies and activities.
The anticipated requirement will support FPAC Information Solutions Division (ISD) operations by providing expertise across asset management, change management, release management, configuration management, and continuity management. Support activities will enable FPAC ISD to monitor and perform IT operations, infrastructure, and maintenance on active, complex IT environments that deliver programs across FPAC mission delivery agencies.
The forthcoming solicitation will include support for:
• Development and management of processes and procedures governing license, hardware, and cloud operations cost management
• Development of standard configurations for on‑premise and cloud servers
• Support for the creation and maintenance of IT contingency plans
• Delivery of asset management dashboards to enhance transparency across the Mission Area
• Service Request, Incident, and Problem Management services under a performance‑based framework
Use of USDA STRATUS Pool 2 - Small Business Track
USDA intends to utilize the USDA STRATUS Pool 2 Small Business Track as the competitive vehicle for this requirement. STRATUS Pool 2 provides a streamlined cloud‑focused IT services framework and sufficient small busine...
Notice ID: 12314426q0115

Department/Ind. Agency: agriculture, department of

Original Set Aside: total small business set-aside (far 19.5)

Sub-tier: usda, departmental administration

Office: usda, ocp-pod-acq-mgmt-branch-ftc

Product Service Code: r499 - support- professional: other

NAICS Code: 541519 - Other Computer Related Services

Inactive Dates: jun 20, 2026

Inactive Policy: manual

Documents

 Tender Notice