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AIRPORT ZURICH AG - CENTRAL PURCHASE has floated a tender for External Support it Service Management. The project location is Switzerland and the tender is closing on 21 Aug 2025. The tender notice number is 425507-2025, while the TOT Ref Number is 121847792. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country: Switzerland
Summary: External Support it Service Management
Deadline: 21 Aug 2025
Other Information
Notice Type: Tender
TOT Ref.No.: 121847792
Document Ref. No.: 425507-2025
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
Purchaser's Detail
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Login to see detailsTender Details
Zurich Airport has been setting the OpenText Service Management solution since 2020 (formerly
Since 2022
the solution in the SaaS operating model is obtained directly from OpenText.
With the present tender we are looking for one external IT service providers who are about the
necessary personnel resources and subject -specific knowledge to the existing
To further develop the solution (customizing), the ITSM operation of Zurich AG Airport
to support incidents or changes and releases, as well as to methodical
To ensure support.
Expert ITSM-Consultant (central contact person) 80 %
External support IT service management
Product manager 60-80%
Doc Title: External support IT Service Management
Contract type: services
Document Type: Contract Notice
Contract Type: services
Doc Title: Externe Unterstuetzung IT Service Management
Dispatch Date: 2025-06-30
Publish Date: 2025-07-01
Submission Date: 2025-08-21
Documents
Procurement Documents for Switzerland
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