European Customer Service Services Tender in Netherlands - 45208417

Procurement Summary

Country: Netherlands

Summary: European Tender for Customer Service Services

Deadline: 21 Sep 2020

Posting Date: 22 Aug 2020

Other Information

Notice Type: Tender

TOT Ref.No.: 45208417

Document Ref. No.: 393692-2020

Competition: ICB

Financier: Self Financed

Purchaser Ownership: -

Tender Value: 0.01

CPV Classification

64200000 - Telecommunications services
79512000 - Call centre

Purchaser's Detail

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Tender Details

Document Type: Contract notice
Title: European Tender for Customer Service Services
Reference Number: 2019 (A) 000656
Contract Type: Services
Estimated Value: 0.01 - EUR
Description: Sanquin is organizing a European tender for partial outsourcing of the activities of Sanquin Blood Bank's Donor Service Center.
Tender content
1. Taking care of customer (donor) contacts (telephony, e-mail and webcare);
2. Taking care of data entry activities;
3. The possibility (optional for Sanquin) to carry out new activities for the Donor Service Center, such as service calls and a winback program.
64200000 - Telecommunications services
79512000 - Call center
Authority Type: Body governed by public law
Type of Procedure: Competitive dialogue
Regulation: European Union, with participation by GPA countries
Bid Type: Submission for all lots
Doc Title: Telecommunications services
Dispatch Date: 2020-08-17
Publish Date: 2020-08-21
Submission Date: 2020-09-21

Documents

 Tender Notice