Esm Platform with a System for User Enquiries Tender - 141648675

Procurement Summary

Country: Norway

Summary: Esm Platform with a System for User Enquiries - Stage 1 - Qualification

Deadline: 22 Jun 2026

Posting Date: 20 May 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 141648675

Document Ref. No.: 343841-2026

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

72000000 - IT services: consulting, software development, Internet and support
48000000 - Software package and information systems
48517000 - IT software package
72200000 - Software programming and consultancy services
72260000 - Software-related services

Purchaser's Detail

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Tender Details

ESM platform with a system for user enquiries - Stage 1 - Qualification
The Norwegian Parliament ́s current system for handling user enquiries, Footprints, is nearing the end of its technological lifetime and it no longer fulfils the requirements for modern, secure and effective case handling. For the users, the current situation means that enquiries need to be directed through several different channels - such as Footprints, email, telephone, SMS and physical attendance - which creates uncertainty as to where to address, who is following up, and what the status of the case is. In order to meet these challenges, the project New System for User Enquiries was established with the aim of acquiring and introducing a modern ESM platform (Enterprise Service Management), in which a new system for user enquiries is established as the first system on the platform. An ESM platform will not only replace Footprints, but at the same time give the Norwegian Parliament a common technological foundation for several types of work processes in the long term. Thus, the project addresses both the need for a new user enquiry system and the strategic need to ensure growth when the organisation is ready for it. The aim is to use a system that is secure, scalable and based on standardised processes and integrations. The platform approach facilitates further digitalisation, better data quality and more fact-based decisions. It also supports the Norwegian Parliament ́s need for efficiency, automat...
Document Type: Contract Notice

Reference Number: 2025/8901

Contract Type: services

Authority Type: pub-undert

Doc Title: ESM platform with a system for user enquiries - Stage 1 - Qualification

Dispatch Date: 2026-05-18

Publish Date: 2026-05-20

Submission Date: 2026-06-22

Documents

 Tender Notice