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Epic Tier 2 Call Center Support Tender in USA - 24090832

The UNIVERSITY OF CONNECTICUT HEALTH CENTER has issued a Tender notice for the procurement of a Epic Tier 2 Call Center Support in the USA. This Tender notice was published on 12 Jun 2018 and is scheduled to close on 25 Jun 2018, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 24090832, while the tender notice number is UCHC4-103865295A and Registering on the platform.

Procurement Summary

Country: USA

Summary: Epic Tier 2 Call Center Support

Deadline: 25 Jun 2018

Posting Date: 12 Jun 2018

Other Information

Notice Type: Tender

TOT Ref.No.: 24090832

Document Ref. No.: UCHC4-103865295A

Competition: ICB

Financier: Self Financed

Purchaser Ownership: -

Tender Value: Refer Document

Purchaser's Detail

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Tender Details

Additional Description:-Obtain a qualified contractor to provide remote, post go-live Epic Tier 2 call center support. To be considered, proposers must have: •at least five (5) current healthcare clients who are using Epic Electronic Medical Record (EMR), •extensive experience supporting a full enterprise Epic EMR system, and •Combined call center staffing must be current in Epic certifications in the following Epic modules: Ambulatory, Beacon (Oncology), HIM, Haiku/Cantu, Anesthesia, OpTime, Stork, Radiant Radiology & Cardiology, ASAP (ED), Willow Inpatient, Epic Inpatient (ClinDoc & Orders), Beaker, Research, Healthy Planet, Orthopedics a/k/a Bones. UConn Health, an academic medical center with multiple locations in Connecticut, went live with the Epic EMR system on April 28, 2018. The selected contractor will provide Tier 2 support services to UConn Health 24/7/365. All contractor staff must be Epic-certified clinical experts with direct experience supporting the Epic application. The selected contractor and staff supporting UConn Health must be on-shore (headquartered and located in the United States). UConn Health will not accept proposals from contractors intending to provide near shore or off shore services. All services must be performed in the United States.

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Tender Notice

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