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The EINDHOVEN TECHNICAL UNIVERSITY has issued a Tender notice for the procurement of a Enterprise Service Management (Esm) Platform in the Netherlands. This Tender notice was published on 31 May 2026 and is scheduled to close on 12 Aug 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 142391501, while the tender notice number is PCM2026-10070-IL and Registering on the platform.
Procurement Summary
Country: Netherlands
Summary: Enterprise Service Management (Esm) Platform
Deadline: 12 Aug 2026
Posting Date: 31 May 2026
Other Information
Notice Type: Tender
TOT Ref.No.: 142391501
Document Ref. No.: PCM2026-10070-IL
Competition: ICB
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
CPV Classification
72000000 - IT services: consulting, software development, Internet and supportPurchaser's Detail
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Login to see detailsTender Details
Enterprise Service Management (Esm) Platform Omschrijving:Universities and research institutions increasingly operate like complex enterprises, with many service layers across IT, HR, research support, facilities, and teaching administration and TU/e is no exception. To address the challenges that result from this increased complexity we want to introduce Enterprise Service Management in our architecture. Based on our current understanding, three main capabilities of ESM centre around service request management, service delivery orchestration, and support. TU/e wants to start the implementation end of September 2026. The implementation of the Enterprise Service Management (ESM) solution will initially focus on three core business domains: HRM services, ESA services, and LIS services which are now supported in Topdesk. The services of these domains form the first implementation wave and must be explicitly included in the supplier-s proposed implementation plan and offering. Hoofdopdracht (CPV-code):72000000-5 IT-diensten: advice, software development, internet and support
Legal Framework: Procurement Act 2012 Command Type: Services Procedure: Public Keywords: Enterprise Service Management Main assignment (CPV code): 72000000-5 IT services: advice, software development, internet and support Tendered Reference Number: 591811
Documents
Annex-6--ESM-Functional-Desirables.xlsx
Annex-5--ESM-Foundational-and-Functional-Requirements.xlsx
PCM2026-10070-Request-for-ESM-Platform.pdf
Annex-8-Assessment-framework-for-the-award-criterion-digital-sovereignty.pdf
Annex-Tenderform-Reference-form.docx
Annex-Tenderform-Agreement-on-Tendering-Documents.docx
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