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The AMERICAN BATTLE MONUMENTS COMMISSION has issued a Tender notice for the procurement of a Enterprise Service Management Esm Deployment and Professional Services in the USA. This Tender notice was published on 30 Jul 2026 and is scheduled to close on 19 Aug 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 146210853, while the tender notice number is ABMCFY26_ESMDeployment and Registering on the platform.
Procurement Summary
Country: USA
Summary: Enterprise Service Management Esm Deployment and Professional Services
Deadline: 19 Aug 2026
Posting Date: 30 Jul 2026
Other Information
Notice Type: Tender
TOT Ref.No.: 146210853
Document Ref. No.: ABMCFY26_ESMDeployment
Competition: ICB
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
Purchaser's Detail
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Email: Login to see tender_detailsLogin to see details Tender Details This is a combined synopsis/solicitation for commercial products or commercial services prepared in accordance with the format in subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; proposals are being requested and a written solicitation will not be issued. Documents
The solicitation number is ABMCFY26_ESMDeployment and is issued a request for quote (RFQ).
The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 2026-01.
There is no small business set-aside for this requirement and the associated NAICS is 541519 and size standard of $34.0M.
ABMC requires a Contractor to deploy, configure, migrate, integrate, secure, train, roll out, operate, and maintain Freshworks products at ABMC. Contractor shall perform all implementation and sustainment tasks. ABMC will approve changes, provide approved access and source data, validate deliverables, and make acceptance decisions.
Freshworks deployment shall support ABMC-S enterprise service management (ESM) objectives including: IT service management, enterprise case management, Microsoft Entra ID authentication, public intake, shared mailbox intake, reporting, automation, audit logging, role based access control, and phased expansion to ABMC departments and global sites.
This is Part 2 to Part 1 for Enterprise Service Management Licenses, Notice ID "377372." This Part 2 PWS excludes software licenses.
FAR provision 52.212-1, Instructions to Offerors-Commercial Products and Commercial Services, applies to this acquisition.
FAR provision at 52.212-2, Evaluation-Commercial Products and Commercial Services. The evaluation criteria is set forth in the attachment labeled "Proposal and Evaluation Instructions."
Offerors may use their active SAM.gov registration to satisfy the requirements at FAR 52.212-3, Offeror Representations and Certifications-Commercial Product...
Notice ID: abmcfy26_esmdeployment
Department/Ind. Agency: american battle monuments commission
Sub-tier: american battle monuments commission
Office: abmc
Product Service Code: da10 - it and telecom - business application/application development software as a service
NAICS Code: 541519 - Other Computer Related Services
Inactive Dates: dec 31, 2026
Inactive Policy: manual
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