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THE RIVERSIDE GROUP LIMITED has floated a tender for Enterprise Payment Management System. The project location is United Kingdom and the tender is closing on 19 Dec 2025. The tender notice number is TRGBS - 274, while the TOT Ref Number is 130410844. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country: United Kingdom
Summary: Enterprise Payment Management System
Deadline: 19 Dec 2025
Other Information
Notice Type: Tender
TOT Ref.No.: 130410844
Document Ref. No.: TRGBS - 274
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
Purchaser's Detail
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Login to see detailsTender Details
We have kickstarted a large programme to understand the existing challenges and opportunities. The key findings of the current state assessment are: Contract Management & Optimisation: Multiple contracts providing similar services creates several challenges including, increased costs and overheads. Duplication of Services: Overlapping services (especially telephone payments and direct debits) lead to administrative complexity and unnecessary costs (economies of scale). Inconsistent Customer Experience: Customers from different parts of the merged organisation face varied payment options, leading to confusion and potential dis-satisfaction. Gap in Services: With closure of banks and post offices, local convenient options for customers to pay (pay point), alternatives to minimise handling of cash (card machines) etc. Technical Inefficiency: Managing multiple systems creates increased complexity for our technical teams within Technology & Finance. As a result, the group have set out key justifications which revolve around implementing a single enterprise-wide solution for Payments and Collections Offers the opportunity to reduce the technical complexity and contractual challenges resulting from several solutions across Payments & Collections. Improves Customer Experience by centralising Collections through a single solution providing all Customers a single view. Potential to improve collection routes available to customers in a changing banking environment. Imp...
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