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The MINISTRY OF DEFENCE has issued a Tender notice for the procurement of a Enterprise it Service Desk in the United Kingdom. This Tender notice was published on 15 Aug 2026 and is scheduled to close on 11 Sep 2026, with an estimated Tender value of GBP 95000000. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 147293404, while the tender notice number is 714171455A and Registering on the platform.
Procurement Summary
Country: United Kingdom
Summary: Enterprise it Service Desk
Deadline: 11 Sep 2026
Posting Date: 15 Aug 2026
Other Information
Notice Type: Tender
TOT Ref.No.: 147293404
Document Ref. No.: 714171455A
Competition: ICB
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: GBP 95000000
Purchaser's Detail
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Login to see detailsTender Details
Project Description: The EITSD is expected to be a critical component of Defence`s digital operating environment, providing 24/7/365 front-door IT support across OFFICIAL and SECRET domains for approximately 220, 000 users within a complex multi-supplier environment. The anticipated core scope includes Incident, Major Incident and Knowledge Management; Insight reporting and analytics; Continual Improvement; Priority User Support; Self-Service and Virtual Agent management; MSP Onboarding and Offboarding support; and MOD Tech Bar walk-up services. This procurement is the next evolution of Defence`s enterprise IT support model and is not simply a like-for-like replacement service. The Authority is seeking to deliver a secure, resilient and user-focused service aligned to Defence`s strategic direction, including greater use of Authority-provided technology, improved ITSM coherence and integration, and the exploitation of automation, self-service, virtual agent capability, AI-enabled functionality and other emerging technologies. The EITSD will be expected to support shift-left outcomes by reducing avoidable user contacts through self-service, automation, proactive resolution and effective knowledge management. The Authority is seeking a supplier able to operate at the scale, complexity and assurance required, working collaboratively across SIAM, MSP and resolver groups. The supplier will be expected to provide clear ownership of the user contact, triage, routing, communication and service desk responsibilities within the EITSD scope. Current indicative volumes are ~ 40, 000 tickets per month. Further detail on service volumes, demand baselines, commercial arrangements and contractual requirements will be provided during the procurement process. Having achieved Outline Business Case approval, the Authority intends to issue the Invitation to Negotiate no later than 11 September 2026. This description remains subject to refinement through the formal procuremen...
Notes Default Additional Notes
Procurement Route: Other
Listing Deadline: 11/09/2026 23:59
Contract Start Date: 27/09/2027
Contract Duration: 84
Documents
Procurement Documents for United Kingdom
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