Enterprise it Service Desk Tender in United Kingdom - 144075530

Procurement Summary

Country: United Kingdom

Summary: Enterprise it Service Desk

Deadline: 10 Jul 2026

Posting Date: 26 Jun 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 144075530

Document Ref. No.: 714171455A

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

Purchaser's Detail

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Tender Details

Enterprise IT Service Desk
The current Enterprise IT Service Desk contract provides IT Service Desk services to circa 220, 000 Authority users within the Official and Secret domains expires in June 2027. As a vital element of Defence`s Digital Backbone, the Authority is preparing to procure a refreshed, modernised Enterprise IT Service Desk capability that will continue to support the operational demands of Defence, and place User Experience first, where quality of service and continual improvement will be the primary focus. The Authority has carried out previous market engagements in relation to this procurement. Information regarding the notices previously published and documentation distributed can be found in the attachment section below. 26th June 2026 Update - The Authority is currently progressing through its approvals. The previously advised timelines for the procurement are being adjusted. The Authority will provide further updates once approval has been provided and prior to the launch of any procurement to support with resource planning. Please note that for the avoidance of doubt, this notice is not a call for competition and companies who do not register their interest will still be free to participate in any future procurement. The Authority will publish further notices prior to launching any procurement.
Notes: Default Additional Notes

Procurement Route: Other

Listing Deadline: 10/07/2026 12:00

Documents

 Tender Notice