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COMMERCE, DEPARTMENT OF | US PATENT AND TRADEMARK OFFICE has floated a tender for Enterprise Contact Center (ECC) Cloud Migration-Request for Information. The project location is USA and the tender is closing on 04 Oct 2024. The tender notice number is 280-EBPL-0852, while the TOT Ref Number is 106981851. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : USA
Summary : Enterprise Contact Center (ECC) Cloud Migration-Request for Information
Deadline : 04 Oct 2024
Other Information
Notice Type : Tender
TOT Ref.No.: 106981851
Document Ref. No. : 280-EBPL-0852
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : Refer Document
Purchaser's Detail
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Login to see detailsTender Details
Description
USPTO is seeking a company to provide a solution to migrate USPTO-s current Enterprise Contact Center solution hosted on-premises to Genesys Cloud Cx licenses. This includes: discovery, configuration, migration, operations, maintenance, and integration support; assistance with obtaining USPTO Authority-to-Operate (ATO); analyzing the current state of the existing Pure Connect system; optimizing the current process to best fit a new cloud environment; and maximizing efficiencies to leverage the features of Genesys Cloud Cx. Please see attached RFI and PWS for more details.
Active Contract Opportunity
Notice ID : 280-EBPL-0852
Related Notice
Department/Ind. Agency : COMMERCE, DEPARTMENT OF
Sub-tier : US PATENT AND TRADEMARK OFFICE
Office: DEPT OF COMMERCE PTO
General Information
Contract Opportunity Type: Sources Sought (Original)
All Dates/Times are: (UTC-04:00) EASTERN STANDARD TIME, NEW YORK, USA
Original Published Date: Sep 09, 2024 09:42 am EDT
Original Response Date: Oct 04, 2024 10:00 am EDT
Inactive Policy: 15 days after response date
Original Inactive Date: Oct 19, 2024
Initiative: None
Classification
Original Set Aside: Total Small Business Set-Aside (FAR 19.5)
Product Service Code:
NAICS Code: 513210 - Software Publishers
Place of Performance: Alexandria, VA 22314 USA
Documents
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