End User Services (Euw) - Hosting - Network Services & Wan Tender, United Kingdom - 122200921

Procurement Summary

Country : United Kingdom

Summary : End User Services (Euw) - Hosting - Network Services & Wan

Deadline : 23 Jul 2025

Other Information

Notice Type : Tender

TOT Ref.No.: 122200921

Document Ref. No. :

Financier : Self Financed

Purchaser Ownership : Public

Tender Value : Refer Document

Purchaser's Detail

Name :Login to see tender_details

Address : Login to see tender_details

Email : Login to see tender_details

Login to see details

Tender Details

In April 2021, Reading Borough Council transitioned to the 'ICT Future Operating Model' (FOM), with 3 external providers delivering 4 'towers' of services, managed and supported by an in-house team. Since then, we have been on a journey to delivering a reliable and robust service, which has been consistently reflected in strong staff satisfaction scores. Our aim is to take this satisfaction to the next level in the Next Generation Operating Model, that increases customer satisfaction, service reliability and interoperability with associated applications. 1. Our End User Workspace (EUW) & Hosting contract provides services to 2, 400 users, located across 66 sites as well as remote workers. This service is responsible for the management of 10 ITIL processes, namely: Service Desk, Incident Management, Problem Management, Change Management, Configuration Management, Service Level Management, Event Management, Availability Management, Capacity Management, Release & Deployment. The organisation has invested significantly in streamlining ticket handling, adopting a shift-left approach and driving demand through our ITSM tool, ServiceNow. 2. Network Services & WAN The Council currently outsources its network management to a managed service provider. The existing contract encompasses a broad range of services across approximately 55 physical sites, including: - LAN provisioning and management for both End User Computing and On-Premises datacentre environments - Wireless infrastructure ...

Documents

 Tender Notice