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DEPARTMENT OF HOME AFFAIRS has floated a tender for End User Services (Eus). The project location is Australia and the tender is closing on 24 Sep 2025. The tender notice number is HOMEAFFAIRS/2184/RFT, while the TOT Ref Number is 125590773. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country: Australia
Summary: End User Services (Eus)
Deadline: 24 Sep 2025
Other Information
Notice Type: Tender
TOT Ref.No.: 125590773
Document Ref. No.: HOMEAFFAIRS/2184/RFT
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
Purchaser's Detail
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Login to see detailsTender Details
The Department-s approach to the market seeks a single service bundle which includes a set of discrete end user services. These services are grouped under the following modules : • Workplace Services delivering the end user compute and experience capabilities. Services include End User Computing (EUC) Device and Software Support, Standard Operating Environment (SOE) development and support, Application Packaging, Harmful Code Protection, Field Services and support of other approved devices (including : patch and harmful code management; incident management, asset management, break / fix, remote control, and platinum user support services). • Service Management Support Services delivering Incident Management Support across the Departmental environment (including coordination of internal and external service providers) to resolve incidents and restore services. This includes the identification and management of major incidents on behalf of the Department including conducting incident investigation; diagnosis and post-incident reviews. • Service Desk Services delivering a single point of contact ‘one stop shop- for authorised users and resolver groups. Service Desk Services include the level 1 ICT service desk that channels calls, live chat and service requests. Contacts that are more complex are escalated to level 2 and level 3 support teams, other service providers, and the Department-s resolver groups. • Secret ICT Services to augment the delivery of the Department-s Au...
Documents
Procurement Documents for Australia
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