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DEPT OF DEFENSE | US TRANSPORTATION COMMAND (USTRANSCOM) has floated a tender for End to End Systems Management Center (E2E SMC). The project location is USA and the tender is closing on 15 Sep 2025. The tender notice number is TRANSCOM24D001, while the TOT Ref Number is 126085339. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country: USA
Summary: End to End Systems Management Center (E2E SMC)
Deadline: 15 Sep 2025
Other Information
Notice Type: Tender
TOT Ref.No.: 126085339
Document Ref. No.: TRANSCOM24D001
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
Purchaser's Detail
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Login to see detailsTender Details
Description
E2E SMC Tier I/II call resolution, development, sustainment, and maintenance of the ITSM software (presently ServiceNow) and operational support (G3 Ops) to include reoccurring systems checks. All tasks shall be performed in accordance with (IAW) regulations and guidelines addressed in the PWS. SDDC presently utilizes ServiceNow ITSM as ticketing software and is focused on integrating and streamlining end to end workflows and to utilize more of the ServiceNow capabilities such as DevOps Change Velocity integrations for development tools (i.e., GitLab), Information Technology Operations Management (ITOM) for real time health monitoring and firewall tracking, Information Technology Asset Management (ITAM) for centralized tracking of assets to include Hardware and Software, and Strategic Portfolio Management (SPM) for project management, routing and tracking; all of which will require contractor support to implement and maintain the new services and workflows.
Active Contract Opportunity
Notice ID : TRANSCOM24D001
Related Notice
Department/Ind. Agency : DEPT OF DEFENSE
Sub-tier : US TRANSPORTATION COMMAND (USTRANSCOM)
Office: USTRANSCOM-AQ
General Information
Contract Opportunity Type: Sources Sought (Updated)
Updated Published Date: Sep 10, 2025 06:00 am CDT
Original Published Date: Oct 11, 2023 12:24 pm CDT
Updated Response Date: Sep 15, 2025 12:00 pm CDT
Original Response Date: Oct 25, 2023 12:00 pm CDT
Inactive Policy: Manual
Updated Inactive Date: Oct 31, 2025
Original Inactive Date: Oct 01, 2024
Initiative: None
Classification
Original Set Aside:
Updated Set Aside: Total Small Business Set-Aside (FAR 19.5)
Product Service Code: DA01 - IT AND TELECOM - BUSINESS APPLICATION/APPLICATION DEVELOPMENT SUPPORT SERVICES (LABOR)
NAICS Code: 541519 - Other Computer Related Services
Place of Performance: Scott AFB, IL 62225 USA
Documents
Procurement Documents for USA
Access a comprehensive library of standard procurement documents specific to USA. Here, you'll find all the essential forms, guidelines, and templates required for tender applications and submissions in USA
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