Employee Assistance Program for the GBRMPA Tender, Australia - 64357918

Procurement Summary

Country : Australia

Summary : Employee Assistance Program for the GBRMPA

Deadline : 14 Apr 2022

Other Information

Notice Type : Tender

TOT Ref.No.: 64357918

Document Ref. No. : ATM000054

Financier : Self Financed

Purchaser Ownership : Public

Tender Value : Refer Document

Purchaser's Detail

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Tender Details

Tenders are invited for Employee Assistance Program for the GBRMPA.

Close Date & Time: 14-Apr-2022 2:00 pm (ACT Local Time)

ATM Type: Request for Tender

Timeframe for Delivery: As per A.A.1 Key Dates and Times

Description: The Great Barrier Reef Marine Park Authority (the Customer) is a dispersed organisation with a large geographic footprint. Offices are maintained in Townsville, Cairns, Canberra, Gladstone, Mackay, Yeppoon and Airlie Beach. The organisation is culturally diverse and a provider must also demonstrate cultural competency in order to engage with first nation's staff.
The Customers Employee Assistance Program provides services to the Authority's 250 staff in 3 x principle tiers; Core Counselling Support, Capability Development and Organisational Support and Ancillary Services.
The Potential Supplier (Supplier) must be capable of providing the following services which may be required by the customer:
Tier 1 services: Core counselling support:
1. Professional short-term counselling
1.1. The Supplier will provide professional and confidential short-term counselling services as required.
1.2. Counselling may be sought for a range of personal or work-related issues or goals including, but not limited to:
1.2.1. Job related concerns (e.g. timelines, demands, job security)
1.2.2. Interpersonal conflict and communication challenges
1.2.3. Organisational change
1.2.4. Emotional reactions, stress, anxiety, depression or other mental health concerns
1.2.5. Alcohol, substance abuse or other addictions
1.2.6. Career support (e.g. job interview techniques, career counselling)
1.2.7. Physical health
1.2.8. Relationships and/or family matters
1.2.9. Grief and bereavement
1.2.10. Financial matters
1.2.11. Legal concerns
1.3. Options for counselling delivery will be given to employees including in person, telephone, video (or similar) and live chat (or similar).
1.4. Employees will be eligible for 6 initial counselling sessions, each of one hour durations, per financial year.
1.5. Where required, the Customer may approve additional EAP sessions at its discretion for individuals needing support who have used all their allocated counselling sessions within the financial year.
1.6. If a client requests additional sessions beyond their allocation, the Supplier can make a recommendation to the Customer if the treating clinician considers additional sessions are required. The Customers Contract Manager will then consider if additional sessions should be approved.
1.7. If it is evident that the employee's presenting issues are beyond the scope of EAP intervention, the Supplier will arrange a referral option to other appropriate health professionals (at the employee's cost). The Supplier will ensure that there is an appropriate handover and transition for the employee following this referral.
1.8. The same professional short-term counselling service for employees will also be offered to employees' immediate family members including
1.8.1. A partner, child, parent, grandparent, grandchild or sibling of the employee;
1.8.2. A child, parent, grandparent, grand child or sibling of the partner of the employee.
1.9. An appropriately qualified and experienced clinician will assess the appropriateness of counselling for children and if so, whether sessions will be with the child alone, with the child's parent(s) in attendance or a combination of this.
2. Manager and HR assist
2.1. The Supplier will provide professional advice or debriefing to managers and human resources staff of the Customer to assist them in developing strategies to deal effectively with the range of complex people-related issues and situations arising in their roles as required.
3. Emergency counselling
3.1. The Supplier will provide immediate counselling to employees in emergency situations as required i.e. where there is a potential or actual immediate risk to an employee's wellbeing and time critical intervention is required. Situations may include, but are not limited to: suicide ideation, serious and immediate threat of injury to employee or other employees or family and domestic violence.
3.2. Where an unmanaged and/or residual risk exists for an employee following emergency counselling, the Supplier will seek assistance from emergency and other mental health support services as required for the circumstances. The Supplier will notify the Customer's Contract Manager and other nominated representatives from the Customer immediately where required.
4. Critical incident services
4.1. The Supplier will provide support services to individual employees or groups of employees following a critical incident that comply with Australian Guidelines for the Prevention and Treatment of Acute Stress Disorder, Post traumatic Stress Disorder and Complex PTSD following a sudden or unexpected event that may lead to employee trauma. Examples include but are not limited to, expected or unexpected death of an employee, major accident, natural disaster, and witnessing a fatality.
4.2. If it is evident that an employee requires additional support, the clinician will discuss appropriate support options available to the employee and/or seek emergency support as required.
4.3. Where the Customer's Contract Manager or other nominated representative notifies the Supplier of a critical incident, the Supplier will submit an initial critical incident management plan to determine the most appropriate, evidence-based course of action for the situation to the

Documents

 Tender Notice