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COMPANIES HOUSE has floated a tender for Early Engagement Notice - Contact Centre. The project location is United Kingdom and the tender is closing on 29 Mar 2024. The tender notice number is P171 Contact Centre, while the TOT Ref Number is 96118541. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : United Kingdom
Summary : Early Engagement Notice - Contact Centre
Deadline : 29 Mar 2024
Other Information
Notice Type : Tender
TOT Ref.No.: 96118541
Document Ref. No. : P171 Contact Centre
Competition : ICB
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : Refer Document
Purchaser's Detail
Purchaser : COMPANIES HOUSE
Crown Way CARDIFF CF143UZ Wales
Contact Person : Commercial
United Kingdom
Email :Commercial@companieshouse.gov.uk
Tender Details
Title : Early engagement notice - Contact Centre
Location Of Contract : CF143UZ
Industry : Industry specific software package - 48100000 Communication and multimedia software package - 48500000 Call centre - 79512000 Supply services of personnel including temporary staff - 79620000
Description : **Early Engagement**Companies House (CH) is seeking to engage three separate markets to provide information that will be used to inform our choice of delivery model for Contact Centre Services. Our existing arrangement ends in November 2025 and we are keen to understand all available methods through which our customer contact service can be delivered and managed. Companies House anticipates that the way we engage with our customers will change significantly over the next 5-10 years and would like to understand, from the market, what the potential opportunities will be. CH has a customer contact centre service to provide information and guidance to our customers and to drive compliance with the Companies Act. CH's contact centre service is currently fully outsourced to a single supplier. In order to ascertain what the optimal delivery model is for the future (post Nov 25) CH contact centre CH is engaging multiple markets to become fully informed.The delivery model chosen by CH could contain elements from each of these differe...
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