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DUNEDIN CITY COUNCIL has floated a tender for Dunedin City Councildunedin City Council. Afterhours Telephony Services. Rfx Id: 31454563. Reference: 11179. Close Date: Thursday, 15 May 2025, 4:00 Pm (Pacific/Auckland Utc+12:00). Tender Type: Reque.... The project location is New Zealand and the tender is closing on 15 May 2025. The tender notice number is NZ-1126491, while the TOT Ref Number is 118283853. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : New Zealand
Summary : Dunedin City Councildunedin City Council. Afterhours Telephony Services. Rfx Id: 31454563. Reference: 11179. Close Date: Thursday, 15 May 2025, 4:00 Pm (Pacific/Auckland Utc+12:00). Tender Type: Reque...
Deadline : 15 May 2025
Other Information
Notice Type : Tender
TOT Ref.No.: 118283853
Document Ref. No. : NZ-1126491
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : Refer Document
Purchaser's Detail
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Login to see detailsTender Details
Dunedin City CouncilDUNEDIN CITY COUNCIL. AFTERHOURS TELEPHONY SERVICES. RFx ID: 31454563. Reference: 11179. Close Date: Thursday, 15 May 2025, 4:00 PM (Pacific/Auckland UTC+12:00). Tender Type: Request for Proposals (RFP). Region: Otago Overview: The DCC-s customer call centre is the first point of contact for most callers to the DCC and we aim to deal with the majority of customer calls at this first point of contact. The DCC Customer Services team answer calls from the public Monday to Friday from 8:00 AM to 5:00 PM. Outside of those times calls are diverted to an afterhours telephony services provider. Our current afterhours contract is nearing completion and we are seeking to appoint a partner to provide our afterhours telephony services for up to 9 years. What-s most important is that the level of customer service and customer experience is consistent and indistinguishable between the DCC and our afterhours telephony services provider. Calls must be handled courteously, efficiently and logged accurately. The objective is to ensure that urgent requests are escalated appropriately and procedures followed to ensure immediate action or otherwise logged for action during normal business hours. This tender is using the new split file responses feature on GETS. The agency has indicated that they would like to receive responses separated by price and non price components. Please keep this in mind when preparing your response for submission via GETS. IMPORTANT NOTICE: Please refer to the GETS website below for all contact information and/or documentation relating to this tender notice (registration is free): click here
Documents
Procurement Documents for New Zealand
Access a comprehensive library of standard procurement documents specific to New Zealand. Here, you'll find all the essential forms, guidelines, and templates required for tender applications and submissions in New Zealand
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