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The EUROPEAN BANKING AUTHORITY has issued a Tender notice for the procurement of a Digital Workplace Services in the France. This Tender notice was published on 23 Oct 2025 and is scheduled to close on 10 Dec 2025, with an estimated Tender value of EUR 1497259. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 128715901, while the tender notice number is 698860-2025 and Registering on the platform.
Procurement Summary
Country: France
Summary: Digital Workplace Services
Deadline: 10 Dec 2025
Posting Date: 23 Oct 2025
Other Information
Notice Type: Tender
TOT Ref.No.: 128715901
Document Ref. No.: 698860-2025
Financier: European Banking Authority (EBA)
Purchaser Ownership: Public
Tender Value: EUR 1497259
Purchaser's Detail
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Login to see detailsTender Details
The EBA needs a service of IT helpdesk, service desk or support service to solve IT issues encountered by EBA staff in the performance of their tasks. The procurement procedure shall result in a framework contract with a narrow scope and a very specific service delivery model for the helpdesk, with SLA, KPIs, incidents per year, customer satisfaction rating, rating expectation, all linked to contractor incentives and penalties. The scope of the services is to provide helpdesk services related to: - the management of end-user hardware and solving issues related to it (PCs, laptops, mobile phones, tablets, screens, accessories/ peripheral equipment), including keeping inventory of hardware; - the use of end-user software (Windows, iOS, MS Office, Azure, various other software products, apps); - the management of domain accounts, network folders, mailboxes, distribution lists, etc.; - the use of desktop telecommunications tools and software (i.e. phone, email, WebEx, Teams); - the use of audiovisual and connectivity equipment in meeting rooms (i.e. screens, microphones, cameras, meeting room connections to MS Teams calls and meetings and to WebEx calls occasionally); - the VIP support provided for senior management and directors, available via MS Teams and phone. The service shall be provided by a team both off and onsite. There will be helpdesk service team members on site to manage requests related to physical hardware and peripherals, infrastructure, audio-video in me...
Document Type: Contract Notice
Reference Number: EBA/2025/OP/0002
Contract Type: services
Estimated Value: 1497259 - EUR
Authority Type: eu-ins-bod-ag
Doc Title: Digital Workplace Services
Dispatch Date: 2025-10-22
Publish Date: 2025-10-23
Submission Date: 2025-12-10
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