Dhsc: Ohid: National Breast Feeding Helpline 2026 Tender - 140483119

Procurement Summary

Country: United Kingdom

Summary: Dhsc: Ohid: National Breast Feeding Helpline 2026

Deadline: 04 Jun 2026

Posting Date: 01 May 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 140483119

Document Ref. No.: C358258

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

85312310 - Guidance services
79512000 - Call centre

Purchaser's Detail

Name: Login to see tender_details

Address: Login to see tender_details

Email: Login to see tender_detailsLogin to see details

Tender Details

The Department of Health and Social Care (DHSC) is seeking to commission an external provider to deliver and operate the National Breastfeeding Helpline (NBH). The NBH provides free, non‑judgemental and evidence‑based breastfeeding information and support to families across the United Kingdom. The service operates nationally and supports individuals seeking guidance, reassurance and signposting in relation to breastfeeding and infant feeding. The appointed supplier will be responsible for the delivery of a fully managed helpline service, including the provision of advice and support via telephone and digital channels, governance and quality assurance arrangements, safeguarding processes, reporting, and the operation of a public‑facing website to support access to the service. The service shall include, but not be limited to, the following: Provision of a national helpline offering timely, non‑judgemental breastfeeding information, advice and support; Call handling and digital engagement, including appropriate referral and signposting to other services where required; Safeguarding processes and escalation arrangements appropriate to the service user group; Governance, quality assurance and performance reporting arrangements in line with the Specification; Operation and maintenance of a public‑facing website providing information about the service and how to access it. The contract will be awarded for an initial period of two years and nine months, with options to extend for up...

Documents

 Tender Notice