Development Review Team Customer Service Training Tender - 141086502

Procurement Summary

Country: USA

Summary: Development Review Team Customer Service Training

Deadline: 21 May 2026

Posting Date: 12 May 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 141086502

Document Ref. No.: 98450

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

Purchaser's Detail

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Tender Details

The County of Sacramento (County) Development Review Team is seeking proposals from qualified firms, organizations, and service providers to provide administrative and instructional development services for the design and delivery of a customized training program. The select consultant will be responsible for supporting the development of curriculum and related training materials that equip County personnel with the knowledge, tools, and competencies necessary to demonstrate behaviors consistent with the County-s established “Four Pillars” of Customer Service framework.The Development Review Teams Four Pillars are as follows:EmpathyResponsive and Timely ServiceClear and Consistent CommunicationEmpowermentThe Development Review Team defines the Behavior Statements associated with each pillar as follows:Empathy:We demonstrate empathy by actively listening to understand our customers concerns, acknowledging their feelings with patience and compassion, visualizing ourselves in their position, and following up to build trust.Responsive and Timely Service:We provide responsive and timely service by promptly communicating updates and timelines, meeting our deadlines, proactively managing scheduling expectations, and providing comprehensive responses.Clear and Consistent Communication:We demonstrate clear and consistent communication by following standard procedures and setting clear expectations, while being concise, keeping materials current, and asking questions to ensure understanding.Empowerment:We demonstrate empowerment by taking initiative and ownership, using critical thinking to make informed decisions, continuously learning, supporting our colleagues, and providing customers with the tools they need to succeed.The Team is seeking the expertise and knowledge of a professional consultant in achieving its customer service vision, including providingstaff with practical tools and frameworks that will help them learn how to consistently model the Four Pillars and Beha...

Documents

 Tender Notice