Development, Development, Deployment, Start-Up Tender - 132567567

Procurement Summary

Country: Spain

Summary: Development, Development, Deployment, Start-Up, Support and Evolutionary Service of a Comprehensive Solution for the Management of Communication with Citizens/Patients, Including the Tools...

Deadline: 09 Jan 2026

Posting Date: 23 Dec 2025

Other Information

Notice Type: Tender

TOT Ref.No.: 132567567

Document Ref. No.: 856981-2025

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: EUR 1091700

Purchaser's Detail

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Tender Details

Development, development, deployment, start-up, support and evolutionary service of a comprehensive solution for the management of communication with citizens/patients, including the tools... Development service, development, deployment, commissioning in progress, support and evolution of a comprehensive solution for the management of communication with citizens/patients, including the Riojasalud folder tools, Riojasalud app and Riojasalud CRM of the Riojano Health Service (SERIS). Framed contract en el PRTR. Funded by the European Union. Next Generation EU. The contracted solution will guarantee the comprehensive digital management of communications between citizens/patients and the health service, through the RIOJASALUD tools (data folder). health, app and CRM) of SERIS. The licensing model will be corporate for SERIS, which will include access to all the functionalities and tools of the comprehensive solution, without limitation of users and in accordance with the activity reflected below: They estimate about 316, 000 citizens with an individual health card, potential users of the RIOJASALUD FOLDER and the RIOJASALUD app, and about 400 professionals who will manage the RIOJASALUD CRM (user relationship manager). It will allow the management of all the phases of the process, guaranteeing two-way communication between citizens and the health service, including: •The visualization by the patient of the most relevant clinical information. •Management of appointments and administrative queries. •The making and processing requests by the patient •The management of applications received by SERIS, as well as the preparation and remi...
Document Type: Contract Notice Reference Number: 15-7-2.01-0018/2026 Contract Type: services Estimated Value: 1091700 - EUR Authority Type: ra Doc Title: Development, development, deployment, start-up, support and evolutionary service of a solution comprehensive for the management of communication with citizens/patients, including the Riojasalud folder tools, Riojasalud app and Riojasalud CRM of the Riojano Health Service (SERIS). Contract framed in the PRTR. Funded by the European Union. Next Generation EU. Dispatch Date: 2025-12-22 Publish Date: 2025-12-23 Submission Date: 2026-01-09

Documents

 Tender Notice