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Develop and Implement a Program to Measure Tender - 140415675

The HEALTH INSURANCE COUNCIL has issued a Tender notice for the procurement of a Develop and Implement a Program to Measure and Analyze the Council-S Customer Experience in the Saudi Arabia. This Tender notice was published on 30 Apr 2026 and is scheduled to close on 21 May 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 140415675, while the tender notice number is and Registering on the platform.

Procurement Summary

Country: Saudi Arabia

Summary: Develop and Implement a Program to Measure and Analyze the Council-S Customer Experience

Deadline: 21 May 2026

Posting Date: 30 Apr 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 140415675

Document Ref. No.:

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

Purchaser's Detail

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Tender Details

Develop and implement a program to measure and analyze the Council-s customer experience
ID: Status: Approved Competition activity: management consulting activities Definition of the competition: The competition aims to select a specialized entity to design, develop and implement an integrated program to measure and analyze the experience of Health Insurance Council customers, ensuring that the beneficiaries’ experience is measured systematically and reliably across various points. Communicating and providing tools for data analysis to extract insights and support data-based decision making, which contributes to improving the quality of services, enhancing beneficiary satisfaction, and achieving the goals of excellence in customer experience, in line with the Council’s directions and the Kingdom’s Vision 2030. Details: The company is required to have: • Experience in the field of consulting related to customer experience with government agencies and the like. • Experience in developing and improving customer journeys, measuring beneficiary satisfaction, and raising the quality of services. • Partnerships and cooperation related to the field of customer experience and transformation Service. • Providing specialized cadres to the company with approved experience and qualifications in the field of customer experience.

Documents

Tender Notice

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