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STATE WATER HOLDING POLISH WATERS has floated a tender for Delivery and Implementation of an Integrated it Process Support System (Helpdesk, Application and Authorization Management). The project location is Poland and the tender is closing on 07 Jan 2026. The tender notice number is 867196-2025, while the TOT Ref Number is 132886893. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country: Poland
Summary: Delivery and Implementation of an Integrated it Process Support System (Helpdesk, Application and Authorization Management)
Deadline: 07 Jan 2026
Other Information
Notice Type: Tender
TOT Ref.No.: 132886893
Document Ref. No.: 867196-2025
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
Purchaser's Detail
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Login to see detailsTender Details
The subject of the order includes delivery, implementation and service and post-sales support for the new ITSM platform (IT Service Management) or a functionally similar solution that will support, among others, reporting/incident management, knowledge base, SLA reporting and monitoring. The implemented system must enable integration with the Ordering Party's existing systems (including Active Directory, monitoring systems, property records, automation tools, HR system), be scalable and safe and compliant with applicable law, in particular GDPR, and information security policies. A detailed description of the subject of the order is included in Annex No. 1 to the SWZ - Description of the subject of the order. Integrated delivery and implementation IT process support system (helpdesk, application and authorization management) The subject of the order includes the delivery, implementation and provision of service and after-sales support for a new ITSM (IT Service Management) platform or a functionally similar one. solutions that will support, among others: ticket/incident management, knowledge base, SLA reporting and monitoring. The implemented System must enable integration with the Ordering Party's existing systems (including Active Directory, monitoring systems, asset records, automation tools, HR system), be scalable and secure and compliant with applicable law, in particular GDPR, and information security policies. Detail...
Document Type: Contract Notice Reference Number: KAP.2710.19.2025 Contract Type: supplies Authority Type: body-pl Doc Title: Delivery and implementation of an integrated IT process support system (helpdesk, application and authorization management) Dispatch Date: 2025-12-29 Publish Date: 2025-12-30 Submission Date: 2026-01-07
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