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The STATE WATER HOLDING POLISH WATERS has issued a Tender notice for the procurement of a Delivery and Implementation of an Integrated it Process Support System (Helpdesk, Application and Authorization Management) in the Poland. This Tender notice was published on 11 Dec 2025 and is scheduled to close on 29 Dec 2025, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 131858925, while the tender notice number is 822072-2025 and Registering on the platform.
Procurement Summary
Country: Poland
Summary: Delivery and Implementation of an Integrated it Process Support System (Helpdesk, Application and Authorization Management)
Deadline: 29 Dec 2025
Posting Date: 11 Dec 2025
Other Information
Notice Type: Tender
TOT Ref.No.: 131858925
Document Ref. No.: 822072-2025
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
Purchaser's Detail
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Login to see detailsTender Details
The subject of the order includes delivery, implementation and service and post-sales support for the new ITSM platform (IT Service Management) or a functionally similar solution that will support, among others, reporting/incident management, knowledge base, SLA reporting and monitoring. The implemented system must enable integration with the Ordering Party's existing systems (including Active Directory, monitoring systems, property records, automation tools, HR system), be scalable and safe and compliant with applicable law, in particular GDPR, and information security policies. A detailed description of the subject of the order is included in Annex No. 1 to the SWZ - Description of the subject of the order. Integrated delivery and implementation IT process support system (helpdesk, application and authorization management) The subject of the order includes the delivery, implementation and provision of service and after-sales support for a new ITSM (IT Service Management) platform or a functionally similar one. solutions that will support, among others: ticket/incident management, knowledge base, SLA reporting and monitoring. The implemented System must enable integration with the Ordering Party's existing systems (including Active Directory, monitoring systems, asset records, automation tools, HR system), be scalable and secure and compliant with applicable law, in particular GDPR, and information security policies. Detail...
Document Type: Contract Notice Reference Number: KAP.2710.19.2025 Contract Type: supplies Authority Type: body-pl Doc Title: Delivery and implementation of an integrated IT process support system (helpdesk, application and authorization management) Dispatch Date: 2025-12-10 Publish Date: 2025-12-11 Submission Date: 2025-12-29
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Procurement Documents for Poland
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