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DEPT OF DEFENSE | DEFENSE HUMAN RESOURCES ACTIVITY has floated a tender for Defense Travel Management Office, Travel Assistance Center Support. The project location is USA and the tender is closing on 26 Aug 2025. The tender notice number is H9821025RE014, while the TOT Ref Number is 122685640. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country: USA
Summary: Defense Travel Management Office, Travel Assistance Center Support
Deadline: 26 Aug 2025
Other Information
Notice Type: Tender
TOT Ref.No.: 122685640
Document Ref. No.: H9821025RE014
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
Purchaser's Detail
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Login to see detailsTender Details
Description
The Defense Human Resources Activity (DHRA) Acquisition Management Directorate, intends to award a single contract for Travel Assistance Center (TAC) Support Services for the Defense Travel Management Office (DTMO). The contract is planned to have a 9-month base period (inclusive of the transition period) and four, twelve-month option periods. The anticipated base period of performance is November 27, 2025 through August 31, 2026. If all options are exercised, the overall period of performance is anticipated to be November 27, 2025 through August 31, 2030.
The Contractor shall provide the personnel, management, and materials necessary to provide expert 24/7 Travel Assistance Support Services for federal information technology (IT) systems and programs developed, integrated and/or supported by the TAC. The Contractor shall provide all necessary personnel, management, facilities, incidental materials, administrative support, and technical services to meet the performance objectives.
TAC services support the DoD travel mission, including but not limited to: 1) Responding to DTS usage or system issues; 2) Supporting new system functionality requirements and DTS changes (and related testing/validation); 3) Coordinating the resolution of travel system related finance and accounting System Problem Reports; 4) Supporting TMC interface(s) with the DoD OBT; 5) TMC post conversion support; 6) Researching/Using Global Distribution Systems (GDSs); 7) Supporting travel initiated through external Order Writing Systems to DTS; 8) Coordinating with DoD financial/accounting system owners related to DTS integration issues; 9) Responding to questions regarding DoD commercial travel programs (as listed in the Introduction section); 10) Providing travel assistance to the Recruit Assistance Program; 11) Coordinating responses to users regarding Joint Travel Regulation (JTR) policy questions; 12) conducting meetings with senior service and agency travel administrato...
Active Contract Opportunity
Notice ID : H9821025RE014
Related Notice : H9821025RE014
Department/Ind. Agency : DEPT OF DEFENSE
Sub-tier : DEFENSE HUMAN RESOURCES ACTIVITY
Office: DEFENSE HUMAN RESOURCES ACTIVITY
General Information
Contract Opportunity Type: Solicitation (Original)
Original Published Date: Jul 14, 2025 02:23 pm EDT
Original Date Offers Due: Aug 26, 2025 01:00 pm EDT
Inactive Policy: Manual
Original Inactive Date: Nov 30, 2025
Initiative: None
Classification
Original Set Aside:
Product Service Code: R499 - SUPPORT- PROFESSIONAL: OTHER
NAICS Code: 561422 - Telemarketing Bureaus and Other Contact Centers
Place of Performance: USA
Documents
H9821025RE014-DTMO-TAC-RFP.pdf
Attachment-3-Past-Performance-Questionnaire.docx
Attachment-4-Pricing-Table-6-18-2025.docx
Procurement Documents for USA
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