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The ANGLIAN WATER SERVICES LIMITED has issued a Tender notice for the procurement of a Debt Collection Services in the United Kingdom. This Tender notice was published on 14 Nov 2025 and is scheduled to close on 05 Dec 2025, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 130109092, while the tender notice number is PA 2025 0099 and Registering on the platform.
Procurement Summary
Country: United Kingdom
Summary: Debt Collection Services
Deadline: 05 Dec 2025
Posting Date: 14 Nov 2025
Other Information
Notice Type: Tender
TOT Ref.No.: 130109092
Document Ref. No.: PA 2025 0099
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
Purchaser's Detail
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Login to see detailsTender Details
Relating to the supply/provision of Debt Collection Services at 1st, 2nd, 3rd & 4th placement collect & 1st, 2nd & 3rd placement trace and collect services. Background Debt Recovery Approach Upon entering our debt recovery process, customers receive a series of written communications, telephone calls, and SMS notifications. Following these steps, our decision engine determines the appropriate course of action - either initiating legal proceedings or engaging a debt collection specialist. This market engagement pertains to the latter approach. Anglian Water currently partners with several debt collection agencies to support the recovery of outstanding balances from customers at domestic properties. Customers are mainly homeowners, landlords and tenants with a smaller proportion comprising commercial customers. Accounts presently follow a tiered placement strategy across first, second and third placements. This applies to live and vacated collect accounts and accounts that require tracing before collection. Where our internal litigation efforts, including those that have already been taken to court, have been exhausted, this will also be referred to our external agencies. At present third-placement accounts are managed exclusively through a doorstep visit strategy. While our current contracts are scheduled to conclude in July 2027, we acknowledge that initiating the market engagement process at this stage may appear premature. However, we anticipate that significant changes wil...
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