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The SOUTHERN WATER SERVICES LTD. has issued a Tender notice for the procurement of a Customer services strategic sourcing 2017 in the United Kingdom. This Tender notice was published on 10 May 2017 and is scheduled to close on 08 Jun 2017, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 13108910, while the tender notice number is prj_497 and Registering on the platform.
Procurement Summary
Country: United Kingdom
Summary: Customer services strategic sourcing 2017
Deadline: 08 Jun 2017
Posting Date: 10 May 2017
Other Information
Notice Type: Tender
TOT Ref.No.: 13108910
Document Ref. No.: prj_497
Competition: ICB
Financier: Self Financed
Purchaser Ownership: -
Tender Value: Refer Document
Purchaser's Detail
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Login to see detailsTender Details
Customer services strategic sourcing 2017
project description - customer management and associated services -front line customer contact operations on behalf of southern water, interacting with customers through channels including, but not limited to, voice, email, letter, webchat and secure messaging -mail sorting, courier, cheque processing, scanning and classification operations -back office support tasks which relate to the accounts of customers who require financial assistance with their water and/or wastewater bills. -business processing activities resulting from exceptions which arise from automated payment processes -processing of activities related to refunds, direct debit indemnity claims (ddics) and insolvency -printing and mailing of most written communication with customers and required integration to sw specifications and composition tools southern water wish to engage a single strategic provider for direct or managed provision of these
notes -
work category - services
procurement route - eu-negotiated
listing deadline - 08/06/2017 16:00
contract start date -
contract duration -
estimated value of contract -
Documents
Procurement Documents for United Kingdom
Access a comprehensive library of standard procurement documents specific to United Kingdom. Here, you'll find all the essential forms, guidelines, and templates required for tender applications and submissions in United Kingdom
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