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The Southern Water Services Ltd. has issued a Tender notice for the procurement of a Customer Services Strategic Sourcing 2017 in the United Kingdom. This Tender notice was published on 16 May 2017 and is scheduled to close on 06 Aug 2017, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 13108744, while the tender notice number is prj_497 and Registering on the platform.
Procurement Summary
Country: United Kingdom
Summary: Customer Services Strategic Sourcing 2017
Deadline: 06 Aug 2017
Posting Date: 16 May 2017
Other Information
Notice Type: Tender
TOT Ref.No.: 13108744
Document Ref. No.: prj_497
Competition: ICB
Financier: Self Financed
Purchaser Ownership: -
Tender Value: Refer Document
Purchaser's Detail
Name: Login to see tender_details
Address: Login to see tender_details
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Login to see detailsTender Details
Tenders are invited for Customer Management and Associated Services
-Front line customer contact operations on behalf of Southern Water, interacting with customers
through channels including, but not limited to, voice, email, letter, webchat and secure messaging
-Mail sorting, courier, cheque processing, scanning and classification operations
-Back office support tasks which relate to the accounts of customers who require financial
assistance with their water and/or wastewater bills.
-Business Processing Activities resulting from exceptions which arise from automated payment
processes
-Processing of activities related to refunds, Direct Debit indemnity claims (DDICs) and insolvency
-Printing and mailing of most written communication with customers and required Integration to SW
specifications and composition tools
Southern Water wish to engage a Single Strategic Provider for direct or managed provision of these
Customer Services Strategic Sourcing 2017
Listing Deadline: 08/06/2017
Documents
Procurement Documents for United Kingdom
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